Technical Consultant â English Speaking
Technical Consultant â English Speaking
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Job Description of Duties and Responsibilities
- Technical Expertise in Products: Having extensive knowledge of Android applications and functions with the ability to train or guide customers on usage troubleshooting and problem-solving.
- Customer Satisfaction Management: Managing customer issues effectively resolving simple cases before escalating to a technician. Strive for high customer satisfaction by providing fast accurate resolutions.
- Service Mindset: Responding quickly and performing in-depth analysis to resolve customer issues fulfilling customer requirements and addressing complaints at the service centre with a positive attitude.
- Problem-solving: Applying critical thinking to diagnose complex technical issues and offer efficient solutions.
- Communication and Coordination: Having excellent communication skills to collaborate with internal teams and external partners ensuring smooth operations and driving performance improvements in the service centre.
- Multitasking: Managing multiple customer cases simultaneously while maintaining service quality and adhering to deadlines.
- Adaptability: Thriving in a fast-paced dynamic environment with the ability to quickly learn and adapt to new technologies and product updates.
- CRM Tools: Using Customer Relationship Management (CRM) software to log track and resolve customer issues.
- Continuous Learning: Staying updated on the latest Android features product updates and industry trends to provide accurate and informed support.
Candidate Requirements
- Bachelors Degree or higher.
- 0-1 years of experience in mobile phone or consumer electronics service. (New graduates may be considered).
- Previous experience in after-sales service technical support or customer-facing roles is an advantage.
- Detail-oriented with a solid understanding of customer service principles and practices.
- Strong analytical skills combined with a customer-focused service mindset.a
- Excellent written and verbal communication skills in both Thai and English.
- In-depth product knowledge with the ability to train test and support customers effectively.
- Proficiency in Microsoft Office (Word Excel PowerPoint Outlook).
- Ability to work within department store environments and adhere to department store operating hours.
- Strong teamwork skills to collaborate with the technical repair teams sales and customer service staff.
Required Experience:
Contract
Employment Type
Full-Time
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