Associate Director, Clinical Operations

PURPOSE
Direct clinical monitoring operations for a designated Quintiles regional office or group to ensure projects are appropriately resourced and employees are trained and developed to meet project needs. Work with country/region leadership in formulating effective strategic goals and objectives for designated region and assures operational alignment with senior management priorities. Supervise Sr Clinical Research Associates (CRAs) Clinical Research Specialist (CRSs) Clinical Operations Managers and/or Associate Managers.
RESPONSIBILITIES
Manage staff in accordance with organizations policies and applicable regulations. Responsibilities include planning assigning and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process. Evaluate current methods and develops office/region based tools for onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
Ensure that staff has the proper materials systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan SOP review and mentored training experiences as applicable.
Allocate resources to clinical research projects by assigning staff to clinical studies that are appropriate to their experience and training. May participate in country/region coordinated resourcing process.
Manage the quality of assigned staffs clinical work through regular review and evaluation of work product. This review may include review of written materials soliciting internal and external customer feedback and review of project assignment completion. Identifies quality risks and issues and create appropriate corrective action plans.
Ensure that staff is meeting defined workload quality and budget metrics through regular review and reporting of findings as outlined by clinical operations management.
Act as a coach and mentor for staff members as they develop in their roles. Collaborate with project leadership including the PM and other functional leadership to manage project related challenges and to achieve exemplary customer service. Act as an adjunct CRS or CPM as needed to support achievement of study objectives.
Participates in corporate or departmental quality or process improvement initiatives.
All responsibilities are essential to job functions unless noted as non-essential (N).
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Advanced knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
Knowledge of clinical research financial parameters and project financial tracking and accounting methods
Strong leadership skills
Effective presentation skills
Computer skills including proficiency in use of Microsoft Word Excel and PowerPoint
Strong written and verbal communication skills including good command of English
Excellent organizational and problem solving skills
Effective time management skills and ability to manage competing priorities
Ability to establish and maintain effective working relationships with coworkers managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelors degree in a health care or other scientific discipline or educational equivalent; 10 yrs of clinical trials experience including 5 years experience in a leadership capacity or equivalent combination of education training and experience
PHYSICAL REQUIREMENTS
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time
Regular travel approximately 30% of work week

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $94900.00 - $264200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.