Customer Success Manager (SaaS) - 14699
Customer Success Manager (SaaS) - 14699
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Job Description
LOOKING FOR STELLAR CANDIDATES
Position:Customer Success Manager (SaaS)
Working Hours: Full-time Mon - Fri9:00 am - 6:00 pm CDT
Available to attend internal meetings with the AU team twice a week
in the later part of the day approximately around 7 PM.
Holidays: US Holidays
Salary: $2500 - $3200 (depending on exp and clients final offer)
Search: Latin America and South Africa
About the role:
Were seeking a proactive and customer-focused professional to join our team as a Customer Success & Sales Coordinator for the North American market. This role is a hybrid of customer success and sales coordination: youll manage and support existing customers through onboarding and ongoing engagement while also serving as the first point of contact for new sales leads.
Duties and Responsibilities:
- Lead the end-to-end onboarding process for new customers ensuring a smooth and positive adoption of the platform.
- Deliver personalized training resources and guidance to drive user engagement and platform adoption.
- Monitor customer progress during the onboarding phase proactively identifying challenges and providing solutions to ensure satisfaction and success.
- Build and maintain strong post-sale relationships to support customer retention and renewals.
- Collaborate with internal teams to resolve customer issues quickly acting as the main point of contact for ongoing support.
- Track and manage renewal cycles proactively engaging customers to secure contract renewals and maximize long-term value.
- Serve as the first point of contact for new inbound leads in North America qualifying prospects and scheduling meetings with the sales lead in Australia.
- Maintain accurate and up-to-date customer and lead records in the CRM to support onboarding engagement and renewal activities.
Qualifications:
- 23 years of experience in Customer Success Account Management or a client-facing SaaS role.
- Familiarity with Zoho or other similar CRMs such as HubSpot or Intercom; PROFICIENCY is a PLUS but not mandatory training may be provided.
- Strong verbal and written communication skills with the ability to build and maintain professional relationships and confidently engage with prospects and customers.
- Sound decision-making skills with the ability to work independently when required.
- Excellent organizational abilities and proven capacity to manage multiple priorities effectively.
- Self-motivated and capable of working across time zones with minimal supervision.
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Required Experience:
Manager
Employment Type
Full Time
