Search Engine - Technical Support with German
Search Engine - Technical Support with German
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Job Description
- 3000 Euro Welcome Bonus
- You will work in Lisbon Portugal
- Recruitment Process: Easy online recruitment process (phone call interview)
- No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!
We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets Portugal included.
About the project:
You will be providing services for a technology company best known for its search engine which helps people find information online. It also offers products focusing on internet services advertising and innovation in tech.
Your Responsibilities:
- Respond to customer requests via phone email chat social media and messaging channels.
- Provide pre-sales general inquiries and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalate issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets.
- Manage an individual ticket queue and follow management direction.
- Work flexible hours including evenings weekends and holidays.
- Review and provide feedback on help content.
Requirements:
- Fluency in German (must be at least C2)
- Communicative level of English ( at least B2)
- You live in Lisbon or you are ready to relocate
- Ability to communicate clearly and effectively
What you will gain:
- full time contract
- 3000 Euro Welcome Bonus
- One-year retention bonus equivalent to one extra base salary paid one year after the production date (Monday after the starting date)
- Base salary (gross): 1100/month
- Complexity bonus: 135/month
- Performance bonus: up to 120/month
- Meal allowance: 6/per working day (paid in meal card)
- Health insurance
IF YOU ARE MOVING FROM ABROAD - relocation package:
- Refund of the flight expenses;
- If relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months with rent of 280 with all utilities bills included (discounted directly from the payslip)
Note: EU citizenship or full working rights are required
Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us you will be able to speak with our recruiters to get all the information about the offer salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
Employment Type
Full Time
