Customer Service Representative
Share
Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Join our ambitious team at Thermo Fisher Scientific where you will play a crucial role in making the world healthier cleaner and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle ensuring outstanding service at every stage.
Key Responsibilities:
- Build and follow up on accounts modifying them as necessary to ensure accuracy.
- Demonstrate flawless attention to detail with accurate data entry understanding the direct impact on delivery and invoicing.
- Successfully implement required computer systems to maintain quality customer data.
- Maintain daily customer service reports to track performance and identify areas for improvement.
- Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
- Strictly adhere to SOPs SLAs and departmental training guidelines.
- Collaborate on assignments and projects as part of a team.
- Perform other related duties as required and assigned.
Skills:
- Display outstanding attention to detail and accuracy in the workplace.
- Proven ability to identify and solve problems while multitasking under deadlines.
- Strong written and verbal communication skills.
- Must possess self-motivation enthusiasm a positive attitude and perform as a great teammate.
- Good organizational skills and the ability to prioritize effectively.
- Demonstrate judgment tact and diplomacy in dealing with internal and external customers.
- Work on your own initiative on daily routine tasks and system issues.
- Proficient Microsoft Office user.
Experience:
- Relevant customer service experience is preferred in an SSC/multinational/office environment but fresh grads are also welcome.
- Experience with Oracle or SAP preferred but not essential.
Education:
- Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
Working Conditions:
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical of those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
.png?1681846322)
