Extended Warranty Operations Specialist
Extended Warranty Operations Specialist
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Job Description
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.
Where youll be:
This position will be based in the Charlotte NC HQ; hybrid work policy model.
All About the Role:
The Extended Service Agreement (ESA) Operations Specialist plays a key role in supporting the growth and performance of the ESA category at Electrolux. This role is responsible for managing contract submissions resolving claim discrepancies validating data across internal and external systems and ensuring service level agreements (SLAs) are consistently met. By driving process improvements enhancing claims administration and delivering actionable insights the ESA Operations Specialist will help improve financial outcomes strengthen vendor partnerships and elevate the overall customer experience.
Key Responsibilities:
Manage ESA contract submissions and oversee weekly/monthly data validations to ensure accuracy and SLA compliance
Collaborate with ESA vendors to resolve discrepancies in contracts and claims efficiently
Analyze sales and claims data to identify trends risks and opportunities for process improvements
Partner with offshore teams to enforce contract policies and implement process enhancements
Lead continuous improvement initiatives to reduce system variances and strengthen financial performance
Support the Senior Product Manager with vendor coordination operational updates and issue resolution
Provide clear reporting and insights to senior leadership on contract status claims performance and improvement opportunities
Minimum Qualifications
High school diploma or GED
2 years of experience in customer service business operations or administration
Proficiency with Microsoft Excel and Outlook; SAP or similar ERP systems preferred
Experience navigating operational/financial systems and resolving customer or claims-related issues
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
Electrolux Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
