Delivery Customer Service Specialist - CDO

Suy Sing Commercial Corporation

Job Location:

Cagayan De Oro - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

OVERALL PURPOSE:

To coordinate with sales customers & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

MAJOR RESPONSIBILITIES:

Monitors delivery trucks to ensure on time arrival to customer
Provide feedback and solution to customer complaints on late delivery short packing short delivery wrong packing case switching wrong delivery and personnel attitude
Inform sales if the trucker encountered problems with the customer (wrong ship to address no payment nobody to receive long receiving time etc.)
Constantly give suggestions and ideas on how to improve work processes and service to customers.
Assist truckers on problems like long receiving cannot locate customer address troubleshooting of ATM POS
Seeks feedbacks from customers regarding delivery service and personnel

QUALIFICATIONS:

Candidate must possess at least Bachelors/College Degree in any field.
Fresh graduates are welcome to apply

Required Experience:

Unclear Seniority

OVERALL PURPOSE:To coordinate with sales customers & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.MAJOR RESPONSIBILITIES:Monitors delivery trucks to ensure on time arrival to customerProvide feedback and solution to customer complaints on...