Mexico Generalist Analyst Corporate

Are you a naturally inquisitive individual who would like to work alongside some of the worlds biggest brands If so Resolver could be the perfect place for that next step in your career. Resolver has welcomed a breadth of new clients and sectors in the last 12 months so we have a rare opportunity to add a talented and committed individual to our Brand Protection Team.

Our risk intelligence graph has redefined the way companies identify and mitigate risk. Alongside some of the most skilled analysts in the world you will always be the first to know and first to act providing our clients with real time data on the reputational risks they face online.

Successful candidates will have a background in one or more of those areas but to help you be truly successful Resolver will provide extensive training and support from our subject matter experts and best-in-class analyst team.

This role is predominantly Mon- Friday between the hours of 9am-5:30pm there will be the occasional requirement to work between the hours of 7am-11pm UK time with weekend and bank holiday work on a rotating basis.

Desired Qualities and Skills

Strong writing and editing skills particularly writing concise short-form items and reviewing for bias word choice and factual accuracy

You will be a skilled communicator who is able to articulate clearly and concisely in verbal and written forms. You will confidently present your ideas in person or over text-based mediums like Slack and video conferencing like Google Meets/Hangouts and be a role model to staff and colleagues

Comfortable making independent decisions and demonstrate the ability to correctly prioritise across competing tasks according to team goals

You will be working on critical and high-risk content so youll need to be a natural problem-solver who can prioritise and identify problems and make quick sound decisions

Flexibility is key as is a keen interest in data analysis and exploitation

Youll also have a passion for learning as well as an interest in world affairs and equally youll enjoy sharing your knowledge with the wider teams

You will be an excellent communicator

1 years experience working in an intelligence environment and/or in communications crisis management or equivalent professional experience in a related field such as online trust and safety brand or social media management

Key Responsibilities

Monitoring clients online content and assessing the need to send an alert where a reputational risk is identified

Understanding the risk landscape for all of our individual clients and reviewing data in line with their requirements

Efficiently and precisely writing alerts to send to clients when a crisis is identified

Understanding violative content and making a decision to action said content when it is posted on a clients page

Communicating with your line manager and colleagues when a significant risk is identified

Essential qualifications experience and competencies

Experience of working within a 24/7 multi-national team is highly desirable

Knowledge and experience in a social media risk intelligence environment

Current knowledge and expertise of the risks impacting brand reputation

The successful candidate will demonstrate experience of delivery through staff and stakeholders

Previous direct client facing experience and customer management experience is essential

Well adept at analysing and manipulating large data sets to condense into a meaningful written output is desirable