Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How will you make an impact
As a member of Thermo Fisher Scientific Youll be part of inspiring initiatives! Join a team that values performance quality and innovation. Contributing to a successful growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create meaningful contributions to the world.
This is a Network Engineering position with focus on operational support. The Network Engineer will demonstrate in-depth knowledge of technical management and operational practices to develop the technical strategy used to improve the network globally. The candidate will collaborate with technical SMEs architecture and vendors to manage maintain and operate the company network. This role will be a key part of a multifunctional team that designs supports secures and maintains the underlying network infrastructure.
What will you do
- Our global network operation center is ensuring that all outages which are impacting our customers are resolved in a timely manner
- We aim to fulfill our customers requests according to our set of SLAs
- We handle our network changes through a strict ITIL based process
- We supervise network health including metrics collection visualization and alerting
- We are responsible for the network utilization over time to assist capacity management models
- We areowning the network monitoring settings maintenance and network incident managementSOPs
- We self-serve problem management support for network root cause analysis own and driveproblem investigations trend analysis
- We proactively carry out networkvulnerability and patch management software upgrades
- Be part of the team that supports and improves a global network environment that includes routers switches firewalls wireless controllers and load balancers.
- Find chances to make better the corporate network by looking at the cause of the problems
- Collaborate with the network SMES on optimization initiatives
- Be responsible for having all aspects of the network environment documented.
- Deliver mentorship and direction to lower level engineers and peer support groups
- End to endcoordination with our vendors and providersfor issue resolutions
- Handling the Service Now work queue to address customer requests within the established service level agreements.
- Drivequality into the metrics we report including measurement of issues network capacity vendor equipment/failures analysis and network performance as well as continual assessment of the quality and effectiveness of network monitoring and alerting.
- Responsible fordetailing system maintenance improvements and performancefor effective network operations and management
- Call out topicsand requests to senior engineers or SMEs
- Find opportunities forautomation andownthese initiatives till completion in collaboration with respective SMEs and programmers
- Guide our customers and colleagues on Global Network engagement and ITIL processes
- Participate in technology trainings provided by SMEs or vendors
How will you get there
- BA/BS education and/or work experience in network engineering & operations is helpful
- 5-7 years of proven track record in operations
- Deep experience with Cisco and Arista or Fortinet or F5 products and services
- Automation related programming skills (Python or similar) is a nice to have
- Good understanding of Networking and Security standards practices and methods.
- Proficient in SD-WAN management & resolving is preferred
- Understanding and experience of cloud computing specifically relating to networks including AWS and/or Azure is an advantage
Tool & Technology Skills
- Telco:WAN LAN Wireless
- OSS/BSS:Service Now Jira
- NetworkSwitching Routing Secrurity Cloud
- Product:Cisco Fortinet F5 Silver Peak SDWAN Arista Clearpass OperGear Meraki AWS Azure
- Automation:Python API Service Orchestration
Knowledge Skills Abilities
- Excellent verbal and written communication skills good customer service skills and a demonstrable ability collaborate with various teams.
- Be a self-motivated highly ethical individual with a clear capability to work as independently as well as with a team.
- Skills in fixing and solving
- Be eager to learn new technologies and develop your skills
- Develop relationships with our clients engineering and peer management teams and effectively navigate across the organization