IT Engineer (EUDM)
IT Engineer (EUDM)
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
At PwC we help clients build trust and reinvent so they can turn complexity into competitive advantage. Were a tech-forward people-empowered network with more than 370000 people in 149 countries. Across audit and assurance tax and legal deals and consulting we help clients build accelerate and sustain momentum. Find out more at .The EUDM Engineer/Consultant supports the efficient management of the EUC asset life cycle and operations. This role involves store and inventory management asset handling and overseeing the deployment of software and hardware.
How You Add Value:
Maintain an organized inventory store ensuring secure storage of assets.
Assist with managing EUC assets including receiving issuing and disposing of retired assets.
Participate in item destruction processes such as degaussing and crushing.
Conduct physical stock checks and assist with inventory reconciliations.
Monitor stock levels and support EUDM operations like onboarding and device refresh.
Liaise with vendors for hardware repairs and billing discrepancies.
Assist in billing reconciliation and preparation of reports.
Process PC/iPad loan requests and prepare devices for issuance.
Assist with deploying software to user devices.
Participate in global technology rollouts to meet technology security and business requirements.
Collaborate on Cloud PC/VDI requests with users and the Global DaaS team.
Resolve incidents and communicate with stakeholders on deployment issues.
Qualifications:
NITEC or Diploma in IT/Computer Engineering with 2-3 years of working experience in an IT team. Fresh graduates are welcome to apply.
Proficiency in Excel PowerPoint and PowerShell scripting is preferred.
Ability to work independently and as part of a team.
Detail-oriented organized methodical with strong follow-up skills and an analytical thought process.
Ability to function effectively in a fast-paced and dynamic environment.
Agile and adaptable to change.
Knowledge of ServiceNow is advantageous.
Experience in managing suppliers/vendors for services rendered is an advantage.
This description reflects the core activities of the Consultant role but is not intended to be all-inclusive. Other duties within the group/department may be required and theres an expectation for flexibility in handling various tasks as needed. Job descriptions will be regularly reviewed and updated where necessary to address organizational needs; any major changes will be discussed with the job holder.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Communication Communications Planning Conflict Resolution Contract Management Contract Negotiation Crisis Management Customer Relationship Management Customer Service Excellence Customer Service Management Developing Service Standards Emotional Regulation Empathy Escalation Management Inclusion Information Technology Infrastructure Library (ITIL) Intellectual Curiosity Internal Communication (IC) Issue Management IT Business Strategy ITIL Compliance IT Project Lifecycle IT Service Management (ITSM) 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Employment Type
Full-Time
