Floor Manager
Floor Manager
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Job Description
Key Responsibilities:
Supervise and coordinate floor operations to ensure efficient service.
Monitor staff performance provide guidance and ensure adherence to company standards.
Maintain high levels of customer satisfaction by responding to inquiries and resolving issues promptly.
Ensure the restaurant/lounge remains clean organized and fully stocked at all times.
Assist with staff scheduling and ensure optimal coverage during peak hours.
Train and mentor new and existing staff on service protocols and customer interaction.
Oversee cash handling and daily sales reconciliation where applicable.
Enforce health and safety regulations ensuring compliance with hospitality industry standards.
Work closely with the kitchen and bar team to maintain seamless operations and timely service.
Handle guest complaints professionally and escalate issues when necessary.
Proven experience as a Floor Manager or in a similar hospitality leadership role.
Strong interpersonal and communication skills.
Ability to multitask and perform efficiently in a fast-paced environment.
Excellent problem-solving and decision-making skills.
Knowledge of restaurant operations POS systems and customer service best practices.
Flexibility to work evenings weekends and holidays as required.
A diploma or degree in Hospitality Management or a related field is an advantage.
Required Experience:
Manager
Employment Type
Full-Time
