Customer Experience Officer / Service Advisor
Customer Experience Officer / Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT DRIVE GROUP NEW ZEALAND
At Drive Group New Zealand we believe performance and success start with repairing every vehicle to the highest quality and safety standards. Our reputation is built on consistently delivering excellent customer care and service. As a true one-stop-shop solution our services span the full scope of motor vehicle accident repairs.
WORKING WITH US
At Drive Group New Zealand our people are the driving force behind our success. We proudly offer a range of benefits to recognise and reward our team including:
ME Day Enjoy a paid day off on your birthday to celebrate your way!
Wellbeing Program Your wellbeing is important to us and we offer you and your immediate family members to utilise our Employee Assistance Program which provides access to free confidential counselling and support whenever its needed.
Reward and Recognition From BBQ lunches and team dinners to quarterly awards and national recognition programswe love celebrating success.
Training and Development Stay ahead of the curve with ongoing training
Stability and Flexibility Full-time permanent roles offering job security and work-life balance.
Career Growth We promote from within and with our rapid expansion the skys the limit.
Exclusive Discounts Access to car home and content insurance discounts global vehicle hire discounts and more.
Bonus Programs Earn up to $5000 through our Refer a Friend Program.
Equal Opportunity Employer We value diversity and create inclusive respectful and safe workplaces.
ABOUT THE ROLE
We are currently recruiting for a Customer Experience Officer/Service Advisor to join the team in Drive Group Penrose. As the key contact between customers and the repair centre you will ensure all customer interactions are professional timely and aligned with company standards and values. You will enhance customer satisfaction manage customer expectations and contribute to a positive and efficient repair experience.
KEY RESPONSIBILITIES
Provide exceptional customer service in-person via phone and email.
Complete administrative tasks such as booking appointments updating systems and processing documentation
Coordinate with site staff to ensure smooth workflow and timely service delivery
Maintain accurate records in internal systems
Uphold our safety standards and procedures
ABOUT YOU
To be successful in this role you will have:
Previous experience in a customer service/service advisor role
Strong communication and interpersonal skills
Sound Automotive Industry knowledge is essential
Excellent organisational skills
High attention to detail and accuracy
Problem solving mindset and a customer first attitude
Tech-savvy and proficient in Microsoft Office
Understanding of and willingness to abide by all safety practices and ensure high standards of health and safety are maintained.
Must hold current and valid Drivers Licence
Apply now or email your resume and contact details to and one of our team members will be in touch.
Applicants must have New Zealand residency or a valid NZ work visa.
Required Experience:
Junior IC
Employment Type
Full-Time
