Lobby Ambassador
Lobby Ambassador
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Job Description
POSITION SUMMARY
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g. Restaurant & Bar Front Desk BusinessCenter Lounge etc.). Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities. Contact appropriate individual or department (e.g. Bellperson Housekeeping Food & Beverage Server) as necessary to resolve guest call request or problem.
Guest Services
- Ensure proper coverage and execution throughout all zones of the lobby.
- Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest call request or problem.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Arrange transportation (e.g. taxi cab shuttle bus) for guests/residents/visitors and record advance transportation request as needed.
- Understand and be knowledgeable about all Food & Beverage menu and service standards within the Social Business and Individual Zone.
- Deliver guest valet packages and mail as well as other items required by guest.
- Respond to guest/resident requests for special arrangements or services (e.g. spa services transportation religious services babysitting financial services business center services interpretation services reservations dry cleaning entertainment/sporting events shopping) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests/residents with unique needs.
- Gather summarize and utilize information about the property and the surrounding area amenities including special events and activities.
- Assist with processing guest check-ins and ensuring pre-arrival planning program is in place and is enforced.
- Manage the Elite Arrival Experience working closely with the Rooms Controller ensuring all requests are met.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
