Customer Experience & Engagement Summer Intern
Customer Experience & Engagement Summer Intern
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$ 20 - 24
1 Vacancy
Job Description
No Relocation Assistance Offered
Job Number#168805 - Overland Park Kansas United States
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
Job Summary
The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hills Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding customer trends and gaps in coverage. The position strives for process improvements to minimize service interruption improve customer experience and support issue resolution.
Principal Duties and Responsibilities
Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hills
Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement
Monitors performance metrics (KPIs) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies
Develop CXEC communications that educate teams on product benefits customer experience and increase resilience
Support corporate projects and activities to gain understand of cross functional collaboration with Commercial Supply Chain and Customer Service and Logistics teams
This is not an exhaustive list of duties or functions.
Education/ Experience Requirements
Minimum of a 3.0 GPA
Have completed junior year by May of 2025
Graduate on or before May 2026
Degree focus in Business Analytics Logistics Supply Chain or related degree program
Proficient in Microsoft Excel Word Google suite email and have experience with SQL
Strong analytical skills communication skills and ability to plan and prioritize
Willing to relocate within the US after graduation
Expected Areas of Skills
Demonstrated analytical skills and attention to detail
Proficiency with Google sheets slides documents and Microsoft Excel and/or other data management systems
Excellent written and verbal communication skills and interpersonal skills
Strong decision making skills and sound judgment to manage projects
Innovative and willingness to drive process improvement
Leadership Competencies (Should match the Colgate Global Competencies)
Planning/Priority Setting
Teamwork and Collaboration
Effective Communication
Functional Competencies (Should match the Colgate Global Competencies)
Business and Financial Analysis
Leveraging Systems and Information
Customer Experience Understanding
Working Relationships (Key partnerships and reporting relationships)
Does this position supervise: No
Reports To: Customer Fulfillment Operations Manager
Relationships:
Operational Call Center teams
Corporate Customer Fulfillment teams
Vet Consultative Services
Corporate Commercial teams
Hills Customers
Warehouse Management
Travel Requirements
Expected percentage of travel: Up to 10%
Compensation and Benefits
Salary Range $20.00 - $24.50 USD
Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
For additional Colgate terms and conditions please click here.
#LI-Hybrid
Required Experience:
Intern
Employment Type
Intern
