Support / QA
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
We are a digital platform that automates the entire process from sales to installation of energy services such as Solar PV electric vehicle chargers batteries and heat pumps.
What will you do
- Provide high-quality technical support to customers and internal users;
- Troubleshoot issues related to solar PV heat pump systems and energy models;
- Document common issues and maintain internal knowledge bases and help centers;
- Assist with technical onboarding of clients or partners;
- Collaborate with engineering to escalate and resolve technical issues;
- Contribute to test planning and execution for new features or product updates;
- Run validation checks;
- Report bugs and usability issues with clarity and precision;
- Help develop QA scripts or tools to streamline regression and integration testing;
- Validate data and results using real-world benchmarks when applicable.
What are we looking for
- Degree in Engineering Energy Systems Renewable Energies or similar;
- Solid understanding of solar PV systems heat pumps and energy concepts (e.g. kWh COP inverter specs etc.);
- Good communication skills and ability to interact with both technical and non-technical users;
- Some experience with scripting languages such as Python Bash or similar (basic automation data checks or API calls);
- Ability to write or review technical documentation;
- Fluent in English (written and spoken);
- Experience using tools like Postman JIRA Git SQL;
- Experience in TypeScript/JavaScript particularly applied to Playwright;
- Familiarity with simulation platforms (e.g. PVsyst);
- Knowledge of HVAC systems and their interaction with energy models;
- Prior experience in a technical support QA or customer engineering role.
What can you expect from us
- A permanent job contract for a long term project;
- Tech equipment SIM Card personal smartphone;
- Health and Life Insurance;
- Social events and team buildings;
- The commitment of letting you grow with us and be rewarded accordingly;
- A dynamic and young team that will be always there to support you;
- Training in the latest technologies;
- Coffee fruits snacks and a warm welcoming when you pass by the office.
Key Skills
- Change Management
- Corporate Communications
- Apache Commons
- Compensation
- Civil Quality Control
About Company
At Caixa Mágica, we provide custom software development that drives business growth. Explore our services and see how we help companies.
