Dutch customer support- remote from Continental Portugal

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Company

It is an International outsourcing company well known worldwide and working with famous brands.

Ready to embrace a new adventure

We are looking for fluent German speakers with a good English level to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

Speak proficiently (C1/C2) Dutch and have a good English level (B2)
Good communication and soft skills

What you will have to do:

Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-calibre customer service for post-sales requests including delivery warranties and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

What you will be offered:

- Attractive monthly salary

- Complete paid training

- Private health insurance after contract signature

-Free Portuguese language classes

- Many other benefits

Important information:

It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Required Skills:

good communicationenglish (b2)english fluencygood english level (b2)communicationgerman (c1/c2)soft skillscommunication skillsfluent germanenglish level b2inbound marketingfluent german (c1/c2)crmwillingness to learngerman fluencysales supportgood communication skillsgood english (b2)client relationship managementcustomer servicesales & marketinggermanproficient in german (c1/c2)good englishcustomer supportgood english leveloutbound callscrm management

About the CompanyIt is an International outsourcing company well known worldwide and working with famous brands. Ready to embrace a new adventure We are looking for fluent German speakers with a good English level to work in customer support positions. You will be assisting clients of renowned worl...