Customer Service Support French Speakers

Paredes - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Porto Portugal (On-Site)
Schedule: Monday Saturday 7:00 AM 7:00 PM
Requirement: Only candidates living within 30 km of Porto

About the Role

We are looking for a French-speaking Customer Support Specialist to join our team in this role you will support customers using telecom products providing clear guidance troubleshooting assistance and high-quality service across phone email and chat.

Key Responsibilities

Handle customer inquiries in French with professionalism and empathy
Assist customers with telecom services troubleshooting plan information and billing issues
Support service activations modifications and problem resolution
Collaborate with technical and operational teams to ensure accurate and timely solutions
Guide customers to improve their overall service experience
Share customer feedback to support continuous improvement

Requirements

Fluency in French (spoken and written)
Good communication skills and customer-oriented mindset
Ability to work on-site in Porto
Must live within 30 km of Porto
Previous experience in customer support is a plus especially in telecom

What We Offer

Competitive salary
Full training on telecom products and procedures
Supportive team environment
Opportunities for career growth

Location: Porto Portugal (On-Site) Schedule: Monday Saturday 7:00 AM 7:00 PM Requirement: Only candidates living within 30 km of Porto About the Role We are looking for a French-speaking Customer Support Specialist to join our team in this role you will support customers using telecom products...