Senior Customer Service Representative with German
Senior Customer Service Representative with German
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1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Are you looking for a versatile job in a world-leading healthcare technology company Do you enjoy providing sales support and working in an international inspiring and dynamic environmentBy joining Customer Care & Order Operations (CCOO) you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals (nurses physicians procurement departments suppliers national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales pricing marketing etc.). When joining Customer Care & Order Operations you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen the Netherlands. After your fulltime training period at the office we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022 our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position relocation support is not provided.
Responsibilities may include the following and other duties may be assigned:
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing monitoring and following up on and invoicing orders.
- You record analyse follow up on and solve dispute situations like complaints returns etc. You efficiently answer sales team and customer requirements such as information requests lead times shortages and dispute solving both on the phone and per e-mail.
- You execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
- You are the single point of contact for our business contacts for the execution of the OTC processes within a cooperative relationship.
- You are a pro-active team player with a distinct drive for execution and results.
- You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.
Required Knowledge and Experience:
- Bachelors degree (or at least MBO)
- Excellent verbal and written communication skills in English and German language
- 2 years of experience in customer service and order management
- Computer literacy (MS-Office Outlook Excel Word)
- Strong sense of responsibility and flexibility to take on additional tasks when required.
- Able to prioritize and work under pressure / cope with stressful situations customer-focused and service-oriented
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Senior IC
Employment Type
Full-Time
