Office Coordinator
Office Coordinator
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Occupational Health Office Coordinator (OC) reports into the Office Manager for the Occupational Health Clinic. The OC is being responsible for providing daily support for the administrative operations and functions in the clinic. The OC supports patient scheduling and the general administrative support for Occupational Health and related Workers Comp workflows including data entry and storage of clinical data in appropriate applications providing front-desk coverage which includes: answering phone calls greeting and checking-in customers scheduling appointments and additional front-desk related activities. The OC will also be assigned other administrative functions that support the overall clinical operation of the OH clinic in a seamless and efficient manner. Additionally the office coordinator may be asked to support department workflows at an Enterprise level as required.The OC must be detail-oriented and able to work independently in an organized fashion while managing multiple job demands. Works collaboratively with other administrative and clinical co-workers and functions as a productive team member. Must be able to develop a thorough knowledge of office procedures and policies. Must have working knowledge of Microsoft Office Products and able to learn other windows-based programs.
*** Schedule: This is a float position that would be onsite mainly at Mass General Hospital and Brigham and Womens Hospital.
Responsibilities:
Answers telephone calls manages correspondence both e-mailed and faxed
Maintains health records including electronic filing scanning documents into multiple databases obtaining archived records able to retrieve information as needed and pull computer information for clinic staff use.
Enters data and retrieves information into/from multiple databases including electronic health record and PeopleSoft
Follows HIPAA guidelines for the management of patient privacy and confidentiality including ensuring consent forms are completed before releasing or obtaining any records
Consistently maintains courteous helpful caring and professional manner with all interactions with both internal and external customers.
Greets checks-in and aids customers from physicians and senior leadership to front line employees and internal colleagues with equal professionalism
Answers inquires and responds to requests within the scope of responsibilities and refers inquires to clinicians as needed.
Makes appts as requested from customers HR and all staff
Contact customers with follow up appointments after vaccinations or lab work results
Communicates and relays messages to clinical staff in an accurate and timely manner
Support new hire activities at an Enterprise level as needed using the new hire portal as required
Meets deadlines and follow through on assigned projects
Support administrative activities related to Workers Comp as directed
Must be able to reprioritize according to the needs of a busy setting and juggle multiple priorities
Use/s the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration
Other duties as assigned
Qualifications
Qualifications:
Strong computer skills and strong knowledgeof Word Exceland Outlook. Ability to communication skills. Excellent customer service skills. Ability to function in a stressful environment and work effectively under pressure.
Detail oriented
Knowledge of Epicand other electronic-based clinical systems a plus
Strong customer service skills
Solid oral and written communication skills
At least one yearof experience in administrative services strongly preferred.
High school diploma required. Associates degree preferred.
English language proficiency
Skills/Abilities/Other Details:
Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
Ability to successfully negotiate and collaborate with others of different skill sets backgrounds and levels within and external to the organization
Strong problem solving and negotiation skills
Requires minimal direction from leadership and possesses the ability to learn quickly
Work in office
Possibility of traveling to other occ health clinics for coverage
While performing the duties of this job the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. Specific vision abilities required by this job include close vision distance vision and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.42 - $27.74/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
