Order Management Specialist
Order Management Specialist
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1 Vacancy
Job Description
Job description
Job Overview
KDCI Outsourcing is growing rapidly and is looking for a detail-oriented and highly motivated Order Management Specialist to join our team. This role is ideal for someone with excellent customer service skills a strong sense of accountability and the ability to manage multiple tasks in a fast-paced environment. As an Order Management Specialist you will be responsible for overseeing the full order lifecyclefrom order entry to deliveryensuring accuracy efficiency and exceptional service across all touchpoints.
Job Responsibilities
Manage the end-to-end order-to-cash process in collaboration with customers distributors and internal teams
Handle various order types resolving issues quickly while maintaining clear communication with all stakeholders
Oversee order entry processing invoicing and return merchandise authorizations (RMAs)
Provide proactive and timely customer service including updates and resolution of order-related issues
Collaborate with sales logistics and inventory teams to meet delivery deadlines and maintain service levels
Coordinate with external partners to ensure accurate order fulfillment pricing and delivery instructions
Generate and maintain daily and weekly order status reports to keep all teams aligned
Perform ad-hoc administrative tasks and provide general support as required
Job requirements
Job Requirements
At least 1 year of experience in a customer service role
1 to 2 years of accounting or data management experience is a plus
Experience handling customer inquiries via email or chat is advantageous
Background in eCommerce online retail or catalog retail is preferred but not required
Experience supporting B2B customers is an advantage
Proficient in Microsoft Excel and other Microsoft Office tools
Familiarity with order management systems and eCommerce platforms is a plus
Experience using NetSuite and Salesforce is a strong advantage
Strong written and verbal communication skills
Highly organized detail-oriented and able to manage multiple priorities effectively
Comfortable working independently in a fast-paced environment
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
