Call Center Technical Support Tech(GCS,Philippines:Cebu)
Call Center Technical Support Tech(GCS,Philippines:Cebu)
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Salary Not Disclosed
1 Vacancy
Job Description
Our Purpose
TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Opportunity Overview
As a Technical Support Representative your essential function includes but not limited to:
- Provide first level technical assistance to Teradyne customers catering inquiries related to hardware software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
- Collaborate with field and divisional groups create process documentation and participate in continuous improvement work.
Business Hours: Monday to Sunday 24 hours x 7 days a week
Work Hours: 5 scheduled days which may include weekends holiday and on-call
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.
- Bachelors degree in Mechanical Engineering Electronics & Communications Engineering Mechatronics or other Engineering related fields with minimum 1-year technical experience.
- Previous experience in a customer-service role is a plus.
- Knowledge and comprehension of hardware systems.
- Ability to use MS Office Word Excel
- Possess strong organizational and critical thinking skills
- Excellent phone verbal and written communication skills.
- Willing to work on shifting schedule including night shift
- This position may offer the opportunity to work from home subject to business requirements and employee performance. Successful candidates will be expected to maintain effective communication and collaboration with team members and supervisors in a virtual work environment.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment.
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Employment Type
Full Time
