Customer Service Analyst
Customer Service Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Title: Customer Service
Location: Mexico City
Reports to: Supply Chain Head
Direct Reports: No
Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance color cosmetics and skin and body care. Coty is the global leader in fragrance and number three in color cosmetics. Cotys products are sold in over 150 countries around the world.
Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment.
Provide efficient high-quality customer support throughout the order-to-cash process ensuring service level excellence and alignment with commercial and logistics KPIs. This role serves as a key liaison between commercial logistics and retail customers to enhance client satisfaction and operational performance.
- Enter and validate orders in SAP.
- Manage the EDI ordering process.
- Data entry and research as required to troubleshoot customer problems.
- Prepare service performance reports using customer data (Fill Rate OTIF OOS etc.).
- Follow up and resolve issues related to orders deliveries and billing.
- Check product availability in coordination with supply chain.
- Gather customer feedback and work with internal teams to improve processes and offerings.
- Maintain proactive clear and solution-oriented communication with assigned accounts.
- Process credit notes according to internal policies.
- Bachelors degree in business administration Industrial Engineering Transportation or related fields.
- Minimum 3 years of experience in Customer Service within the consumer goods industry (ideally in fragrances cosmetics or personal care).
- Proficient in SAP and advanced Excel.
- Strong understanding of service KPIs: Fill Rate On-Time Delivery Out of Stock etc.
- Fluent in English (spoken and written).
- Excellent communication problem-solving and organizational skills.
- Customer-oriented with the ability to work under pressure and manage multiple priorities in a fast-paced environment.
Required Experience:
IC
Employment Type
Full Time
