Associate, Commercial Manager (Japanese Speaking)
Associate, Commercial Manager (Japanese Speaking)
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Job Description
About the Role:
Grade Level (for internal use):
09About The Role
Grade Level (for internal use): 09
S&P Global Commodity Insights
The Role:Associate Commercial Manager
As an Associate Commercial Manager you are responsible for proactive client outreach to ensure satisfaction user training and secure renewals of assigned accounts. Primarily this position is to retain both clients and your bank portfolio as well as identifying new opportunities through multi touch retention process for closing or to be passed to regional sales teams.
The Team:You will be part of Primary Accounts team in Manila comprised of experienced client retention specialists and professionals for one of the segments of S&P Global in the Philippines.
The Impact:Critical to the success of Commodity Insights client retention initiatives this position will develop and maintain positive relationship with the assigned Commodity Insights accounts to understand business need drive service adoption and provide feedback on account health and user best practices.
Responsibilities
- Proactive outreach to contact clients and discuss current services client needs complimenting products and required service follow-up. Retention activities including 30 mid-point and renewal touch points documented in SFDC.
- Introduce and position new product packages specifically designed for Primary Accounts
- Managing incoming calls and e-mails for assigned accounts via Customer Care and the commodity insights website.
- Set-up and provide training as needed in coordination with the sales specialists and support team
- Contacts all newly added contract users to introduce them to the products.
- Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
- Develop and execute strategic plans to meet or exceed sales targets.
- Work across Commodity Insights organization one of the divisions of S&P Global to resolve any client issues in a timely manner.
- Document all client interactions in SFDC
- Completes other assignments as required and/or assigned.
What Were Looking For
- A successful candidate for this role must have excellent interpersonal written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions.
- Ability to determine solutions for customers and get the big-picture view of the client from a client relations standpoint.
- Effective time and task management skills that will help you efficiently.
- Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
- Strong background in Sales Business Development and Client Relations are preferred.
Qualifications
- Bachelors degree on any field.
- Strong interpersonal and communication skills with proficiency in Japanese (N3 or higher) and business-level English.
- Strong organizational skills and ability to prioritize.
- Integrity honesty positive attitude strong attention to details and a desire to learn independently are all essential.
- Must be client centric results driven and can adapt to an enterprise mindset
- Must be willing to work APAC hours and in Pasig City Anchor flex Setup being implemented until further notice
The Schedule:APAC (Morning-Shift)
About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value.
Were a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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