Junior Service Delivery Manager
Junior Service Delivery Manager
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1 Vacancy
Job Description
Position Title: Junior Service Delivery Manager
Location: Delft (Hybrid working 2-3 days a week on-site)
Thank you for checking out our role were excited YOU want to know more about FOX-IT and NCC Group!
In this role youll take ownership of a portfolio of customers acting as their primary point of contact. You will hold regular service reviews ensuring quality delivery while identifying opportunities to strengthen the partnership. You will focus on driving customer satisfaction and unlocking additional value in each contract.
Summary
- Build and maintain a strong relationship with your own customer base
- Grow the value of the contracts you manage always aiming to improve customers cybersecurity
- Attend various formal and ad hoc meetings with clients such as (onsite) service meetings service-related questions and escalations
- Work closely with the account management team
- Ensure the delivered services are always in line with the contracted SLAs
- Analyse service usage and perceived value of the services
What we are looking for in you
- Experience in IT and Cybersecurity
- Extensive experience working with clients attending client meetings and building on-going relationships
- Commercially minded holding the ability to spot expansion opportunities ITIL Foundation certification would be desirable but not essential
- Experience working in an agile environment attending client sites when the business
- Motivated individual looking to make a real impact in the Service Delivery Management team to enhance customer base and progress your career
- Fluent communication in both Dutch and English (spoken and written)
Our company
What do we offer in return
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
Flexible working
Financial & Investment
Pension
Life Assurance
Share Save Scheme
Maternity & Paternity leave
Community & Volunteering Programmes
Employee Referral Program
Lifestyle & Wellness
Learning & Development
So whats next
If this sounds like the right opportunity for you then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to .
About your application
We review every application received and will get in touch if your skills and experience match what were looking for. If you dont hear back from us within 10 days please dont be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details please email . All personal data is held in accordance with the NCC Group Privacy Policy ( ()). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Required Experience:
Manager
Employment Type
Full-Time
