Enterprise Implementation Consultant

About the role:

REQUIRED STARTING August 15 2025: This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 10% of the time and proximity to an international airport.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

• Be on the front-lines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to customers enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress participation product adoption and account health
• Run training sessions demonstrate Samsaras technology and work through challenges with customers and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platforms capabilities and explain them to customers of all types
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a growth mindset Be inclusive and Win as a team) as we scale globally and across new offices
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5 years of experience in a senior Customer Success account management or consulting role. SaaS experience preferred
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives Product and Engineering leadership day-to-day users of our software
• Diplomacy tact and poise under pressure when working through customer issues
• Bachelors degree from a 4-year institution
• Candidate must be based in Mexico or willing to relocate

An ideal candidate also has:

• Strong bias for action the ability to think big with insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured fast-paced and change-heavy environment
• Experience working with different countries of the LATAM regions preferred but not required
• Experience working in Tech Touch Engagements
• Experience using Customer Success Platforms

Required Experience:

Contract