Customer Service Support

Rayong - Thailand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our client is a leading multinational company.

Job Description:

Responding to customer inquiries via phone email or chat in a timely and professional manner.
Providing information about products services pricing and promotions.
Addressing and resolving customer complaints concerns and issues effectively.
Acting as a translator on business trips for Chinese/Taiwanese customers with the ability to travel abroad.
Assisting customers in placing orders tracking shipments and processing returns or exchanges.
Accurately entering and updating customer information in the database.
Identifying and analyzing customer needs to offer suitable solutions.
Collaborating with other departments to resolve complex customer issues.
Maintaining a deep understanding of company products and services to provide accurate information to customers.
Staying updated on product changes and updates.
Communicating clearly and professionally both verbally and in writing.
Documenting customer interactions and maintaining records of inquiries and resolutions.
Striving to exceed customer expectations and ensuring high levels of customer satisfaction.
Gathering customer feedback and relaying insights to improve products and services.
Arranging travel including booking flights applying for visas hotel bookings and other related processes.
Collaborating with colleagues and sharing knowledge to ensure consistent and exceptional customer support.

Qualifications:

At least 1 year of working experience in a Customer Service and Sales Support role within the manufacturing industry.
Ability to speak Chinese (HSK5) and fluency in English.
Patience and empathy when dealing with customers.
Strong communication and interpersonal skills.
Ability to travel abroad for business trips.

REF: 134259

Job DescriptionOur client is a leading multinational company.Job Description:Responding to customer inquiries via phone email or chat in a timely and professional manner.Providing information about products services pricing and promotions.Addressing and resolving customer complaints concerns and iss...