Customer Service Support
Customer Service Support
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
Our client is a leading multinational company.
Job Description:
- Responding to customer inquiries via phone email or chat in a timely and professional manner.
- Providing information about products services pricing and promotions.
- Addressing and resolving customer complaints concerns and issues effectively.
- Acting as a translator on business trips for Chinese/Taiwanese customers with the ability to travel abroad.
- Assisting customers in placing orders tracking shipments and processing returns or exchanges.
- Accurately entering and updating customer information in the database.
- Identifying and analyzing customer needs to offer suitable solutions.
- Collaborating with other departments to resolve complex customer issues.
- Maintaining a deep understanding of company products and services to provide accurate information to customers.
- Staying updated on product changes and updates.
- Communicating clearly and professionally both verbally and in writing.
- Documenting customer interactions and maintaining records of inquiries and resolutions.
- Striving to exceed customer expectations and ensuring high levels of customer satisfaction.
- Gathering customer feedback and relaying insights to improve products and services.
- Arranging travel including booking flights applying for visas hotel bookings and other related processes.
- Collaborating with colleagues and sharing knowledge to ensure consistent and exceptional customer support.
Qualifications:
- At least 1 year of working experience in a Customer Service and Sales Support role within the manufacturing industry.
- Ability to speak Chinese (HSK5) and fluency in English.
- Patience and empathy when dealing with customers.
- Strong communication and interpersonal skills.
- Ability to travel abroad for business trips.
REF: 134259
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
