Legal Counsel & Customer Advocacy Manager
Legal Counsel & Customer Advocacy Manager
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Job Description
About Asteron Life
Asteron Life has been supporting New Zealanders for nearly 150 years. We are here tohelp customersbuild bright futures and protect what matters most. We offer a range of personal business and employee insurance products that can help our customers through just about anything life throws at you.
We work with our financial advisers who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest and our strategic partners who provide tools and information so customers can assess their needs and find the cover thats best suited to them.
We value diverse backgrounds and perspectives foster an inclusive collaborative and flexible working environment that will support your professional growth and reward your contribution.
The Role
Asteron Life is seeking aLegal Counsel & Customer Advocacy Managerto support legal operations champion the voice of the customer and help drive positive customer outcomes across the organisation.
Reporting to the Head of Legal this role combines legal expertise with a strong focus on customer advocacy. Youll provide strategic legal advice manage escalated complaints and lead initiatives that enhance customer experience and embed a customer-first culture.
Key Responsibilities
Provide legal advice and support across a range of commercial and regulatory matters.
Draft review and negotiate contracts aligned with business strategy and legal requirements.
Lead customer advocacy initiatives to improve outcomes and reduce complaint drivers.
Manage escalated complaints and support fair timely resolution.
Develop and maintain complaints handling frameworks and reporting tools.
Promote a strong conduct culture through training and stakeholder engagement.
Support vulnerable customers and ensure compliance with relevant regulatory obligations.
Collaborate with teams to embed customer-first thinking and continuous improvement.
What you bring:
A Bachelor of Laws (LLB) or equivalent legal qualification is required
Experience in insurance or financial services
Strong understanding of life insurance products and conduct obligations
Expertise in complaints management and customer vulnerability standards
Exceptional communication skills and stakeholder engagement ability
Proven leadership in cross-functional initiatives
Analytical mindset with the ability to turn data into actionable insights
Familiarity with AI tools and emerging tech to enhance customer outcomes
Adaptable proactive and committed to continuous improvement
Why Join Us
At Asteron Life we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Career pathways including local and global mobility opportunities.
Leading Learning Platforms and support in professional development
Medical Plan and Wellbeing Programs
Life Income Protection and Trauma Cover.
Accessibility and Checks
Before commencing employment in this role you will need to provide two references full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .
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Manager
Employment Type
Full-Time
Key Skills
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