WESTFORD PUBLIC SCHOOLSWestford MA 01886Title: Assistant Computer TechnicianQualifications: High School diploma plus one (1) year related work experience required; college degree or advanced certification in field a plusExperience of multiple platforms such as Windows OS/X iOS Chrome OS and AndroidExperience of support for computers laptops and mobile devices including phones and peripheralsKnowledge of basic networking conceptsAbility to complete assigned responsibilities with minimal supervision; a sense of urgency pertaining to customer serviceStrong interpersonal and communication skills; ability to communicate technological language in a user-friendly mannerExperience within a school environment preferredReports To: Town-wide Technology DirectorJob Goal: To maintain the working order of the hardware software and networking devices in the district. To respond to technology requests for assistance in a timely and Responsibilities: Assist the Computer Technician responsible for each site in the following areas: Inventory Management and Ticket DatabaseMaintains physical inventory in assigned schools as well as the asset database with the assigned school inventory information. This would include but not limited to new inventory added each year; changes in status of current inventory; notes and documentation regarding existing inventory and repair history if applicable. Responds to all assigned Help Desk tickets in a timely manner. Forwards tickets to appropriate person if necessary. Computer Hardware and SoftwareMaintains analyzes troubleshoots and repairs computer systems hardware and related computer peripherals. Documents maintains upgrades or replaces hardware and software imaging of new preventative maintenance on school technology equipment. Provides technical support for hardware and use of such Directory First Class GAFEChange passwords in Active Directory and Google if necessary. Develop a working knowledge of mobile device management systems and other deployment tools such as Google Administrator Console. Enroll computers and assign users to organizational units if necessary. Bind computers to the network PC or up printers Develop a working knowledge of Mobile device cart maintenance and set up. Set up and install interactive technology : N/A Certification: N/ATerms of Employment: Twelve MonthsCompensation: Per Negotiated AgreementEvaluation: Per Agreement between Westford School Committee and the Computer TechniciansThe Town of Westford and Westford Public Schools is an EEO/AA EmployerUpdated: 27 April 2023
Required Experience:
IC
Assistant Computer Technician
