Computer Support Technician
Computer Support Technician
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2025
Job Description
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for a Computer Support Technician (CST) to join our growing team. This role is largely responsible for providing operational support services to the organization. We are looking to fill client needs with a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role as such it will require commitment on your part as well as ours.
This IT Operations support role requires a service-oriented mentality a high sense of ownership of the incidents problems and requests a focus on managing and resolving issues in alignment with the SLAs establishing and maintaining communication with technology customers to keep them updated with the status of their requests and proactively escalating any issues that cannot be resolved within the established timeframes..
This IT Operations support role requires a service-oriented mentality a high sense of ownership of the incidents problems and requests a focus on managing and resolving issues in alignment with the SLAs establishing and maintaining communication with technology customers to keep them updated with the status of their requests and proactively escalating any issues that cannot be resolved within the established timeframes..
We are seeking a Computer Support Technician for a contract position.
- Position: Computer Support Technician
- Position Type: Full Time-Onsite
- Location: Washington DC
Job Description:
Role Specific Duties:
- All aspects of both Remote and Deskside computer support
- Owning tracking and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
- Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
- On Call Support
Qualification Requirements:
- High school diploma or equivalent required; Bachelors degree preferred.
- Two (2) years experience in an enterprise call center help desk service desk and/or desktop support operations
- Experience configuring installing troubleshooting and maintaining MS Windows/Apple operating systems in a large network environment
- Problem Management and Critical Thinking skills (Resource Allocation and Application)
- Acclimate/Accommodate within changing IT Environments
- Active listening skills and effective communication skills
- This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.
Certifications:
- HDI Analyst Certification (e.g. CSA SCA DST etc.) -- required within 90 days of hire
- CompTIA A Certification -- required within 90 days of hire
- Microsoft Certification preferred (e.g. MCTA MCSA MSCE MCSM etc.)
- Apple Support Certification preferred
Required Technical Knowledge / Skills:
- Incident Management
- Process improvement knowledge (e.g. ITIL Foundations in Service Management CMMI etc.)
- Enterprise ticketing application experience Technical Ticket System experience preferred.
- Installation and maintenance of Windows OS
- Device Enrollment Intune/Azure
- Installation and maintenance of Apple devices
- Installation and maintenance of mobile devices
- Installation/updating of desktop software
- Remote desktop connections
- General Networking knowledge
- Network and local Printer Support
- Backup and recovery (OneDrive/SharePoint)
- Preferred Computer Imaging knowledge
- Desktop performance monitoring and optimization
- Antivirus support a plus
Employee Benefits:
Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more.
If you are interested in this position please send me a copy of your latest resume at @with the information requested below: Also please let me know what time/number is best to call to discuss this great case you are not interested in this position or this is not a right fit for you please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
Availability to start a new job
Best Rates
Contact #
Please dont hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications merit and business need.
Regards
Bob Hafiz Technical Recruiter
Representing Makpar
Phone: .530
Direct:
Makpar Corporation
8a/HUBZone/WOSB/EDWOSB
ISO 9001: 2015
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award Region
An Equal Opportunity Employer:
Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race religion color national origin political affiliation sex sexual orientation gender identity age marital/parental /veteran status disability genetic information membership in an employee organization retaliation military service other non-merit factors or any other applicable characteristics protected by law.
Compensation: $55000.00 per year
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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