Customer Support Team Lead (Logistics)
Customer Support Team Lead (Logistics)
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Salary Not Disclosed
1 Vacancy
Job Description
Excellent customer care has always been our priority at Trezor. Become a member of our renowned customer support team and communicate with customers from all over the world. Since 2012 weve been working to make the world of bitcoin a better safer place.
As a Customer Support Team Lead youll have a great opportunity to learn more about global business operations as well as the fast-paced world of cryptocurrencies. One more thing - youll never have to use the phone; we rely solely on a ticketing system.
What will your duties be
Oversees the entire customer support team. S/he ensures the support team is meeting both customer demands and the organisations short- and long-term goals
Managing employee scheduling allocation of work within the team team performance
Handling escalated cases and motivating reps to meet daily metrics
Takes care of the overall well-being of the team members making sure they are provided with the tools and education they need to work and grow in the company
Provides feedback to the rest of the company especially to the product manager devs logistics and marketing
What makes you the perfect candidate
People management experience
Personal characteristics - empathetic people person common sense critical thinking
E-shop logistics experience including customer support in shipping payments and orders is a plus
Experience as a support agent
English - full professional proficiency
KPIs
Allocation of work within the team is even
Quality of work delivered
Team performance
SLAs fulfilled
What will you get in return
A unique opportunity to be part of a brand that has revolutionized the crypto industry more than once
Option to receive part of your compensation in Bitcoin
A budget for professional development (training programs courses and workshops of your choice)
A high level of flexibility you can choose your own balance between working from the office and working from home. Were also open to fully remote collaboration
A comfortable office space in Prague 8 (including a gym massages foosball billiards a snack-stocked kitchen 3D printers etc.) with free on-site parking
A friendly working environment regular company events and fun team get-togethers
Additional perks such as a MultiSport card or a company mobile plan
Sounds good We want to hear from you: just submit your CV along with a cover letter. Well definitely get in touch with you as soon as we review your application most likely within a week.
Employment Type
Full-Time
