Principal Technical Consultant, Federal
Principal Technical Consultant, Federal
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Salary Not Disclosed
1 Vacancy
Job Description
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Pr. Technical Consultant IT Workflow is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow IT Service Management products based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the technical expert in how to best support IT by configuring IT Service Management Service Delivery using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for IT specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow IT Service Management Solutions standard capabilities in their efforts to improve their IT processes
Lead customer design workshops focused on ServiceNow Platform and IT Service Management Solution technology
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customers future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO LDAP etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
United States Top Secret / Sensitive Compartmented Information Top Secret Clearance
At least 8 years of configuration/development experience for complex highly-capable technologies inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros cons and risks) in an IT environment while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
Strong understanding with leading IT and related systems and tools such as Teams Workday JIRA etc.
Strong interpersonal skills customer-centric attitude ability to deal with cultural diversity
Proven team player and team builder
FD21
For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Enterprise Software
- SAP Warehouse Management
- AWS
- Solution Architecture
- SAP EWM
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- Enterprise Sales
- Pre-sales
- Management Consulting
- Oracle
