Senior Site Reliability Engineer
Senior Site Reliability Engineer
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Job Description
OpenJaw Technologies is a leading online technology partner of the worlds biggest travel brands with a customer portfolio that boasts Southwest Airlines British Airways Cathay Pacific and Four Seasons (to name just a few).
We are seeking a highly skilled Senior Site Reliability Engineer to ensure the reliability security and scalability of our SaaS platform hosted on AWS. You will be a key player in maintaining 24/7 uptime optimizing cloud infrastructure automating deployments and troubleshooting complex issues. This role requires deep AWS expertise strong DevOps practices and collaboration with DevOps Support and Engineering teams. This is a permanent full-time role in an ambitious and dynamic company.
Key Responsibilites
Cloud Infrastructure & Operations
- Manage and monitor AWS services (EC2 ECS/EKS RDS Lambda S3 CloudFront VPC I IAM etc.).
- Ensure high availability performance and cost efficiency of cloud resources.
- Implement Infrastructure as Code (IaC) using Terraform CloudFormation or CDK.
- Automate deployments using CI/CD pipelines (GitHub Actions Jenkins AWS CodePipeline).
- Configure and optimize monitoring & alerting (CloudWatch Datadog Prometheus OpenSearch).
Security & Compliance
- Enforce cloud security best practices (IAM policies encryption WAF security groups).
- Conduct vulnerability assessments and collaborate on SOC2/ISO 27001 compliance.
- Troubleshoot network issues (VPN VPC peering NACLs Route53).
Incident Management & Support
- Lead incident response for production outages and perform root cause analysis (RCA).
- Work with Customer Support to resolve escalated technical issues.
- Maintain runbooks disaster recovery (DR) and backup strategies.
Collaboration & Optimization
- Partner with DevOps and Engineering to improve scalability and reliability.
- Mentor junior engineers and document best practices.
- Continuously optimize cost performance and automation.
Required Skills & Experience
- 5 years of hands-on AWS cloud operations/engineering experience.
- Strong expertise in Linux/Windows administration networking and scripting (Bash Python).
- Proficient in containerization (Docker Kubernetes/EKS) and serverless (Lambda).
- Experience with IaC (Terraform preferred) CI/CD and configuration management (Ansible).
- Knowledge of monitoring logging and APM tools (CloudWatch ELK OpenSearch Datadog).
- Understanding of security best practices (CIS benchmarks penetration testing).
- AWS Certifications (e.g. AWS Certified SysOps Administrator Solutions Architect DevOps Engineer) are a plus.
Soft Skills
- Strong problem-solving and troubleshooting skills.
- Ability to work in a fast-paced 24/7 SaaS environment.
- Excellent communication for cross-team collaboration.
Nice to haves
- Experience in travel tech or B2B SaaS.
- Knowledge of multi-region architectures.
- Familiarity with ITIL processes (change management incident management).
If you wish to be considered for this position please submit your CV to
OpenJaw Technologies is an equal opportunities employer. No agency calls please.
Required Experience:
Senior IC
Employment Type
Full-Time
