drjobs Customer service

Customer service

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Wuxi - China

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

What You Will Do:

  • Develop and implement China GMD demand and order management process
  • Review EDI inbound data and fix failure to consistent with customer requirement
  • Review MRC to ensure all collaboration are up to date
  • Check the root cause of demand injection fulfill customer demand through cooperation with function teams.
  • Review shortage on global receiving facility and chase with material planning and purchasing for recovery.
  • Ensure the priority sea/air arrangement through coordination with dispatch team review demand vs stock on hand to chase dispatch team to ensure items are packed for container supporting CSD growth
  • Ensure effective communication of all order to delivery issues.
  • Ensure adherence to meet compliance criteria for order entry processes.
  • Adhere to all documented orders management processes
  • Ensure collaborations with global receiving facility are up to date chase internal functions on anything outstanding to ensure a timely turnaround on requests.
  • Respond to customer request within 24 hours to ensure efficient communication

What Skills You Will Have:

  • Advanced analytical and problem-solving skills.
  • Strong interpersonal and communication skills with customer service focus
  • Good speaking and written English
  • Understanding of company policies and procedures especially those with supplier impact
  • Knowledge and understand of 6 Sigma project management principles

Required Qualifications:

  • Solid supply chain experience such as material planning demand and orders logistics planning.
  • Strong ability of SAP knowledge included MM SD model Office tools.
  • College or university degree is required.

Desired Qualifications:

Good utilization of digital tools for data analysis such as Power BI/ Power Query Apps.

This position requires working onsite five days a week.

Posting Dates:

August 11 2025 - August 30 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.

Employment Type

Full-Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.