IT Service Desk Support Specialist II

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered precision power conversion measurement and control solutions for mission-critical applications and power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment industrial manufacturing telecommunications data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver Colorado.

POSITION SUMMARY:

The IT Service Desk Support Specialist II is responsible for installing configuring supporting and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server software and hardware issues. The specialist recommends schedules and implements system hardware and/or software upgrades or repairs.

RESPONSIBILITIES:

• Performs day-to-day desktop/laptop and network administration duties to include installing configuring and troubleshooting desktop systems printers and peripherals in mixed Microsoft Windows environment.
• Maintain passwords data integrity and file system security for the desktop environment.
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
• Configure wireless devices for connectivity to corporate O365 email.
• Works on software installation update and configuration as directed by ticketing system and Service Desk Supervisor and Manager.
• Works independently on imaging configuration and placement of new PCs.
• Assists in maintaining and updating support information such as the PC Support Queue PC inventory Assets PC loaners etc. as directed by Service Desk Supervisor.
• Maintain phone systems.
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization.
• Works with Service Desk Manager and Service Desk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems.
• Tests new software and operating systems and makes recommendations on deployments.
• Participate in projects to improve the end user computing experience.
• Directs advanced technical problems to the appropriate resource when necessary.
• Be responsible for after-hours support.

WORK ENVIRONMENT:

• Location: Fort Collins Colorado
• Environment: In-office role in engineering sales and manufacturing facility
  • Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the users desk
• Required to lift 40 lbs. repeatedly throughout the day.
• Overtime may be required at times including evening work on-call weekends and additional project hours.
• Domestic travel of up to 10%.

QUALIFICATIONS:

• Excellent customer service skills
• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10/11 and TCP/IP networking
• Proficiency in Active Directory Office 365 networking concepts anti-virus and security tools and PC hardware and software troubleshooting skills.
• Excellent interpersonal communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers.
• Strong project management skills ability to set priorities and meet deadlines with flexibility.
• Problem solving the individual identifies and resolves problems in a timely manner gathers and analyzes information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions.

EXPERIENCE:

• 5 years providing technical support in IT support role
• 5 years supporting Microsoft PC environment
• 5 years experience in a related field with extensive technical experience.
• Experience supporting remote users utilizing VPN connectivity.

EDUCATION:

Essential:

• Associates degree in computer information systems

Desirable:

• A certification MCP and Windows 10/11 certification

COMPENSATION:

As required by multiple state pay transparency laws Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including but not limited to skill set level of experience and specific office location. The range of starting pay for this role is $28.00 per hour to $38.00 per hour.

BENEFITS:

As part of our total rewards philosophy we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented highly engaged compensation programs are focused on equitable fair pay practices including market-based base pay an annual pay-for-performance incentive plan for eligible positions and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices we offer a strong benefits package in each of the countries in which we the U.S. we offer a rich benefits package that includes:

• Medical - multiple medical plans are available to choose from
• Short and long-term disability and life insurance
• Health savings and flexible spending accounts
• Generous time off policy starting with 3 weeks of paid vacation 7 days of paid sick time and 12 paid holidays
• 8 hours of paid volunteer time off
• 8 weeks of paid parental leave for both Moms and Dads
• Company matched 401(k)
• Tuition reimbursement
• Expanded mental health coverage and employee assistance programs
• Other voluntary benefits include critical illness accident and hospital indemnity pet insurance identify theft and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and/or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application please reach out to

CO ONLY:

Applications will be accepted through 9/7/2025 the company reserves the right to review applications at any point after they are submitted.