IT Service Desk Support Specialist II

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in precision power conversion measurement and control solutions for mission-critical applications. For over four decades weve enabled innovation across industries such as semiconductor industrial manufacturing telecommunications data centers and healthcare. Headquartered in Denver Colorado Advanced Energy combines cutting-edge technology with a culture of collaboration and growth.

POSITION SUMMARY

Join a dynamic IT team that powers innovation across a global enterprise. As an IT Service Desk Support Specialist youll be the go-to expert for maintaining and optimizing our Microsoft Windows infrastructure. This role offers the opportunity to work on advanced technical challenges influence IT strategy and contribute to projects that shape the future of our digital environment.

WHY THIS ROLE IS EXCITING

• Impact:Your expertise will directly enhance productivity for engineers manufacturing teams and global operations.
• Growth:Exposure to enterprise-level IT systems cybersecurity initiatives and digital transformation projects.
• Innovation:Be part of a team implementing next-gen technologies and automation solutions.
• Culture:Work in a collaborative environment that values professional development and recognizes contributions.

RESPONSIBILITIES

• Deliver hands-on support for desktops laptops and network systems in a Microsoft Windows environment.
• Manage system security passwords and data integrity to safeguard critical operations.
• Provide exceptional customer service ensuring clear communication and timely resolution of issues.
• Configure wireless devices for secure connectivity to corporate O365 email.
• Execute software installations updates and configurations based on ticketing workflows.
• Independently image configure and deploy new PCs across the organization.
• Maintain accurate records of PC inventory assets and support queues.
• Support phone systems and assist with user training on applications and tools.
• Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
• Test and recommend new software and operating systems for deployment.
• Participate in IT projects aimed at improving end-user experience and operational efficiency.
• Provide after-hours support as needed.

WORK ENVIRONMENT

• Location:Fort Collins Colorado
• Setting:On-site role within a high-tech engineering and manufacturing facility
• Physical Requirements:Ability to lift up to 40 lbs.
• Flexibility:Occasional overtime on-call weekends and project-based evening work
• Travel:Up to 10% domestic travel

QUALIFICATIONS

• Strong customer service orientation and communication skills.
• Advanced knowledge of Windows 10/11 and TCP/IP networking.
• Proficiency in Active Directory Office 365 antivirus/security tools and PC troubleshooting.
• Ability to work independently prioritize tasks and manage projects effectively.
• Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE

• 5 years in IT support roles with hands-on technical expertise.
• Proven experience supporting Microsoft PC environments and remote users via VPN.

EDUCATION

• Required:Associates degree in Computer Information Systems
• Preferred:A certification MCP and Windows 10/11 certification

COMPENSATION

Competitive hourly range: $28.00 $38.00 based on experience and location.

BENEFITS THAT SET US APART

• Generous Time Off:3 weeks vacation 7 sick days 12 paid holidays plus volunteer time.
• Parental Leave:8 weeks paid for both parents.
• Financial Security:Company-matched 401(k) Employee Stock Purchase Plan.
• Health & Wellness:Comprehensive medical plans mental health coverage and EAP.
• Career Development:Tuition reimbursement and ongoing training opportunities.
• Additional Perks:Pet insurance identity theft protection legal assistance.

WHY ADVANCED ENERGY

Were committed to diversity equity and inclusion and we invest in our people through competitive pay robust benefits and a culture that fosters innovation and growth. If youre ready to take your IT career to the next level join us and help shape the future of power and technology.

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and/or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application please reach out to

CO ONLY:

Applications will be accepted through 11/15/2025 the company reserves the right to review applications at any point after they are submitted.