Student Support Specialist (Part Time)

To advance the colleges mission vision principles values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under direct supervision answer phone calls for the Student Services Office during peak periods. The position also involves working with confidential information.

The hours will be variable from Monday through Friday from 8 am to 5 pm. Preference will be given to those with afternoon availability during those days.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming diverse and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title through positive influence.

• Answer questions via the phone regarding financial aid admissions registration and billing
• Perform limited duties to assist students with financial aid and registration.
• Receive and process Financial Aid and Enrollment documentation.
• Performs other related work duties as assigned.

PERFORMANCE EXPECTATIONS

• Must be enthusiastic self-motivated and energetic with the ability to meet and deal effectively with students parents college personnel and the community we serve.
• Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.
• High level skills in the application of collaborative organizational interpersonal and communication skillsoral and written.
• Possess strong multi-tasking skills.
• Requires strong organizational skills good communication skills and attention to detail.
• Welcome value and nurture people of all backgrounds perspectives and experiences as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing pushing pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting walking repetitive motion talking and hearing.

• High School Diploma.
• Preference given to those with call center experience.
• Must be a Kirkwood student.
• Must type 50 WPM.

It is the policy of Kirkwood Community College not to discriminate in its programs activities or employment on the basis of race color national origin sex disability age sexual orientation gender identity creed religion and actual or potential family parental or marital status. If you have questions or complaints related to compliance with this policy please contact the Vice President Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students) 6301 Kirkwood Blvd. SW Cedar Rapids IA 52404 or the Director of the Office for Civil Rights U.S. Department of Education Cesar E. Chavez Memorial Building 1244 Speer Boulevard Suite 310 Denver CO 80204-3582 Telephone:FAX: TDD Email:.