EMEA Customer Success Manager, airfocus
EMEA Customer Success Manager, airfocus
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1 Vacancy
Job Description
Join airfocus a Lucid Software company recognized by Kununu as a TOP 5% best-rated organization. We boast a 4.8 rating and 96% recommendation on Glassdoor - be part of our success story NOW!
airfocus by Lucid is the worlds first modular product management and roadmapping platform and is growing on all continents.
We are an up-and-coming industry leader with a proven business model and first-class team. Now with thousands of users from customers like Ricoh Good Year and Wago; its time to add fuel to the fire and further grow our team!
Why us
- Youll join a diverse and talented team with plenty of opportunities for personal growth impact and learning
- airfocus by Lucid is a hybrid workplace that supports a healthy work-life balance. Employees have the flexibility to work remotely from anywhere in Germany or the Netherlands from our offices in Hamburg or Amsterdam or through a combination of both depending on the role and team requirements.
- Flexible working hours
- Boost your personal development in an environment that encourages continuous learning
- Competitive compensation
- Learning and development budget
- Healthy (and non-healthy!) snacks and beverages on site
- Recurring virtual events and annual airfolks meet-ups
We are on the lookout for a talented Customer Success Manager who will be responsible for continuously driving value for our customers by ensuring smooth onboarding providing top-notch support promoting product adoption communicating best practices and uncovering upsell opportunities. If youre excited about customer success and look forward to joining a collaborative team working in a fast-paced ever-evolving environment youll be an ideal candidate for this role.
Responsibilities:
- Take charge of the entire customer lifecycle from initial setup to renewal.
- Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
- Participate in internal cross-functional projects.
- Be the voice of the customer within the company by actively listening to and relaying user feedback.
- Create educational content for our help center and online resources to better support our users.
- Conduct online demos and training sessions.
- Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities.
- Set up integrations and ensure seamless implementation within our clients product organization.
- Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients.
Requirements:
- 2 years of experience in customer success account management or a similar client-facing role within a B2B software company.
- Strong communication skillsboth written and verbalin English. Additional language proficiency is a plus.
- A proactive and organized approach with the ability to manage a portfolio of 30 accounts ranging from SMB to enterprise.
- Empathetic and customer-focused with the ability to build strong relationships drive engagement and anticipate customer needs.
- A collaborative and adaptable mindset with a positive attitude and the ability to thrive in a dynamic environment.
- Located in either Germany or The Netherlands.
Preferred Qualifications:
- Experience in product management or similar is a plus.
#LI-MK1
Required Experience:
Manager
Employment Type
Full Time
