Infrastructure Engineer
Infrastructure Engineer
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
About the Role
We are seeking ahighly experienced Cloud Infrastructure Engineerto implement and support our current and future DNS architecture in private/public cloud. You will be directly responsible for ensuring the scalability resilience automation and performance optimization of our DNS environment by leveraging Infrastructure-as-Code (IaC) tools likeAnsible and Terraform orPulumi.
This is a deeply technical role requiringexpert-level understanding of DNS NTP LDAP and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure performant and multi-tenant-isolated services that serve high-throughput mission-critical applications.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Key Responsibilities
- Implementand support large scale DNS Architecture that stretches private & public cloud across multiple regions.
- Implement and support Infoblox DDI solutions (DNS IPAM DHCP) Cloudflare DNS management Google & AWS DNS services.
- Implement and support highly reliable NTP and LDAP services on Linux instances.
- Implement Infrastructure as code leveraging CI/CD automation Ansible Terraform/Pulumi Python and Bash for automated provisioning of DNS services.
- Be involved in Change management and Global team collaboration
- Implementcontinuous delivery pipelinesfor Infrastructure updates including patch management service upgrade testing and rollback procedures.
- Develop automated monitoring alerting and healing mechanisms using GitOps principles and observability stacks (e.g. Prometheus Loki Grafana).
- Harden services for high availability disaster recovery and scale-out operations.
- Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors backend storage protocols and networking layers.
- Participate in on-call rotation incident response and root cause analysis for platform reliability issues.
Minimum Qualifications
- 5 in managing global DNS NTP and LDAP systems on Linux Operating Systems.
- Proficiency inInfrastructure-as-CodewithAnsibleTerraform orPulumi.
- Expertise with Infoblox DDI systems (or similar enterprise DNS systems) Bind9 CloudFlare GCP and AWS DNS
- Working experience implementing OpenLDAP & NTP services (preferably Microchip SyncServer systems).
- Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting inPythonBash orGo.
- Familiar with Cisco UCS Blade Servers (or similar server Infrastructure) Block/File Storage (Soft defined storage preferred).
- Fluency withGitCI/CD pipelines andautomated test frameworks.
- Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM Vsphere) storage protocols (SDS) (iSCSI NFS CEPH) L2/L3 Networking
- Strong experience supporting mission critical 24x7 customer facing production environments.
- Demonstrated success building or maintainingmulti-regionorhigh-availability OpenStack clusters.
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
Preferred Qualifications
- Good understanding of overall Enterprise Common Infrastructure service implementations with focus on DNS NTP & LDAP.
- Understanding of security best practices for system patching and security compliance (e.g. CIS NIST).
- Background in telco edge cloud or large enterprise infrastructure environments.
- Experience building and maintainingautomated test environmentsfor system upgrades and DNS migrations.
- Bachelors degree in computer science IT Engineering or a related field preferred; equivalent experience and relevant industry certifications will also be considered
What Youll Get
- A collaborative team thats deeply invested in infrastructure excellence.
- Complex technical challenges that require creative scalable solutions.
- The opportunity to shape a next-generation private cloud platform-built reliability.
- Access to the latest tools frameworks and upstream project developments.
Skills and Attributes
- Analytical Thinking & Problem Solving: Demonstrated ability to translate complex cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
- Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams including developers operations security and product stakeholders.
- Mentorship & Leadership: Passionate about knowledge-sharing and mentorship with experience guiding junior engineers and fostering a team culture of continuous learning innovation and technical excellence in cloud engineering and DevOps practices.
Employment Type
Full-Time Remote or Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Employment Type
Full Time
