Network Account Engineer

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Services - Customer

Perform & manage projects for servers networks cloud infrastructure & more
Engage with client as the voice of the customer
Design install troubleshoot & maintain on-site and cloud infrastructure network server equipment & other hardware & software
Communicate with clients to resolve problems design infrastructure assist with growth planning and provide best practice analysis
Ensure client IT Security management with security team
Work with Customer Success Team to assist with formulating growth plans & recommend best practices for clients
Communicate with vendors & 3rd parties for clients
Perform and oversee software and application development installation and upgrades
Train clients to use hardware software and other systems
Configure maintain monitor & back up servers & appliances
Provide technical support for customers - phone remote and on-site
Provide emergency on-call service and support in rotating schedule with other colleagues

Technical Services & Responsibilities - Internal

IT support for personnel
Maintain ticketing time and billing scheduling and other internal business processes
Daily ticketing and time and billing entries
Attend scheduling/staff meetings as necessary
Calendar Management - Ensure proper priority is given to projects & service requests
Communication - Professional and timely communication with customers vendors 3rd parties co-engineers and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Requirements

Position Requirements

Must be local to Pittsburgh PA
Good attitude
Teamwork first ideals
Minimum 2-year Associate Degree in Computer/IT field
Minimum 5 years experience in similar position
Client-focused with excellent verbal & written communication skills
Must have solid intimate experience with:

o Firewall and network stack (wired and wireless) deployment and configuration

o Microsoft Azure administration

o Microsoft 365 and Azure Active Directory administration

o Windows Server deployment configuration and administration

o Server and workload migrations

o Microsoft 365 migrations

Candidate will benefit from experience with VMWare Hyper-V Google Suite administration Microsoft Intune and Autopilot Teams
Preferred experience overall Cloud Services Administration Managed IT Services Autotask Datto/Kaseya Cisco Meraki
Ability to work in a fast-paced environment
Registered Vehicle & Valid Drivers License
Ability to lift 75 lbs. maximum

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and ability required. Please note that sponsorships are not available.

Required Skills:

Position Requirements Good attitude Teamwork first ideals Minimum 2-year Associate Degree in Computer/IT field Minimum 5 years experience in similar position Client-focused with excellent verbal & written communication skills Must have solid intimate experience with: o Firewall and network stack (wired and wireless) deployment and configuration o Microsoft Azure administration o Microsoft 365 and Azure Active Directory administration o Windows Server deployment configuration and administration o Server and workload migrations o Microsoft 365 migrations Candidate will benefit from experience with VMWare Hyper-V Google Suite administration Microsoft Intune and Autopilot Teams Preferred experience overall Cloud Services Administration Managed IT Services Autotask Datto/Kaseya Cisco Meraki Ability to work in a fast-paced environment Registered Vehicle & Valid Drivers License Ability to lift 75 lbs. maximum To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and ability required.

Required Education:

Bachelors degree preferred.

Technical Services - CustomerPerform & manage projects for servers networks cloud infrastructure & moreEngage with client as the voice of the customerDesign install troubleshoot & maintain on-site and cloud infrastructure network server equipment & other hardware & softwareCommunicate with clients t...