Customer Engineer
Customer Engineer
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Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
Location:
SingaporeSGPAt Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities:
- Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
- Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
- Strives to perform BKMs. Uses knowledge management systems. Follows all IP guidelines.
- Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
- Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process software or hardware related system problems (Predictive maintains).
- Assumes responsibility for complete customer satisfaction within work area. Assists in planning communicating and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements:This is a physically demanding position that often requires extensive walking standing for extended periods of time working in tight spaces bending squatting twisting kneeling reaching climbing stairs and ladders lifting up to 35 lbs. the ability to distinguish between colors the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise and the use of hand and power because this position generally involves working in a clean room it requires the use of appropriate Personal Protective Equipment such as coveralls hoods booties safety glasses gloves respirators chemical aprons and face shields.
Functional Knowledge:
- Has established skills to perform a range of day-to-day activities.
Business Expertise:
- Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
Leadership:
- Has no supervisory responsibilities; manages own workload.
Problem Solving:
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.
Impact:
- Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.
Interpersonal Skills:
- Uses communication skills to exchange information.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 10% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Employment Type
Full-Time
