Senior Manager, Retail Financial Services - Management Support
Senior Manager, Retail Financial Services - Management Support
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Description
As the Senior Manager Retail Financial Service Management support you will lead a cross functional team to provide comprehensive administrative and management support to Retail Financial Services (RFS)
Sales & Service Management Support
- Management reporting and performance tracking for Business Centres Retail Assurance and Branch Services.
- Work with Group Centre Managers/Group Branch Managers in ensuring individual clusters performance KPIs/objectives are met.
- Plan tacticals/campaigns to drive sales KPIs.
- Conduct annual review of sales incentive scheme sales and service performance indicators/KPIs.
- Facilitate and organize sales and service meetings for Business Centres and Branch Services.
- Plan and organize bonding events and activities.
- Undertake annual budgeting and expenses review. Proactive management of expenses and accruals for the department.
Sales Activity Management
- Drive leads conversion and identify opportunities for better leads conversion via leads campaign or tactical.
- Manpower Planning proactively manage sales and service headcount recruitment and related resource matters i.e. attrition onboarding.
- Plan and organize sales forum/convention trips for the Business Centre and Retail Assurance.
- Plan and map out roadshows and events for both Business Centre and Retail Assurance. This entails working with internal and external stakeholders.
Sales Compliance Audit
- Risk and Compliance representative for the department. Required to take the lead in building a robust and sales compliant culture within RFS. Inculcate good selling behaviors amongst advisors and managers within the channel.
- Work with stakeholders to address gaps in compliance or audit matters..
People Development
- Work with internal stakeholders i.e. HR / Distribution Talent Centre to map out training curriculum for advisors and managers.
- Review annual learning budget for department.
- Work with internal stakeholders to conduct regular reviews of progression path for sales and service roles.
Requirements
- Minimum 8 to 10 years proven experience in handling Channel sales and Performance Management Branch Operations Compliance and Training.
- Proficiency in MS Office and PowerPoint.
- Conversant in MAS guidelines and regulatory requirements pertaining to Fair Dealing PDPA branch operations and customers service etc
- Effective Presentation Skills and good understanding of management practices.
- Proven track record in leading teams and demonstrated ability in managing stakeholders both internal and external.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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