ITSM Process Analyst
ITSM Process Analyst
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Job Description
The J.R. Simplot Company is a diverse privately held global food and agriculture company headquartered in Boise Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands phosphate mining fertilizer manufacturing farming ranching and cattle production and other enterprises related to agriculture.
Summary
The IT Service Management (ITSM) Process Analyst supports the execution implementation and continuous improvement of core IT Service Management functions: Major Incident Management Problem Management Change Enablement Knowledge Management Service Level Agreements CMDB (Configuration Management Database) and Continual Service Improvement (CSI). The role ensures consistent process execution cross-functional collaboration and alignment with ITIL best practices. A blend of analytical technical and interpersonal skills is required.
This position is based onsite at the Boise ID headquarters.
Key Responsibilities
- Cross-functional collaboration with IT implementation partners and lines of business to support the ITSM platform and Enterprise Service Management best practices.
- Support continuous improvement and enhancements through existing/new features upgrades and testing.
- Facilitate workshops to gather requirements and/or training sessions for ITSM process adoption.
- Translate business needs into actionable ITSM requirements.
- Lead process workflow automation coordinate integrations with cross-functional teams to streamline processes and gain efficiencies.
- Lead and support various core ITSM functions across IT demonstrating process optimization and adherence to standardized ITSM processes.
- Monitor process performance through KPIs and reporting ensuring compliance and quality.
- Maintain process documentation training materials and support guides.
Typical Education
Bachelors Degree (B.A. or B.S.) from 4-year college or university
Relevant Experience
3 years experience with IT Service Management platform(s) and/or ITSM process support
Certifications
ITIL Foundation Certification in IT Service Management is a plus
Other Information
- Effective conflict resolution techniques
- Demonstrated ability to set and attain goals
- Ability to be self-managed/self-directed
- Proficient Computer Skills and MS Office Applications including Visio or other business process mapping tools
- Demonstrated cross-functional communication skills both verbal and written and experience creating and delivering effective presentations
- Strong communication organizational problem solving and analytical skills
Job Requisition ID:23164
Travel Required:
Location(s):Simplot Headquarters - Boise
Country:United States
**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race color religion national origin ancestry age sex gender gender identity gender expression genetic information physical or mental disability medical condition sexual orientation military or veteran status marital status or any other protected status. **
Required Experience:
IC
Employment Type
Full Time
