Marketing Coordinator I - Hybrid
Marketing Coordinator I - Hybrid
Posted on :
21-08-2025
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1 Vacancy
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Job Description
For further information please contact our Talent Specialist:
Marshelin
Title: Marketing Coordinator I - Hybrid
Location: Charlotte NC
Duration: 12 Months
Hybrid: Mon and Fri remote; Tues Wed Thurs in office
Description:
Purpose of Position:
Purpose of Position:
- The Global Marketing Customer Education & Programs Team is responsible for delivering best in class industry-leading Marketing Programs and Customer Education. These programs and trainings deliver product awareness solutions and services through both hands-on and virtual educational offerings extending Clients Customers and Program Members product preference and brand loyalty.
- The Marketing Coordinator Programs will be responsible for supporting Marketing Program initiatives such as supporting Clients Network of Preferred Installers (NPI) Program and others as identified. This person will take direction from the Senior Manager Marketing Programs and Customer Education and the Program Manager Network of Preferred Installers Program to support the day to day activities of the program.
- The Network of Preferred Installers Program has a global footprint and this role will be expected to have a cross-regional approach to ensure processes activities and content within is supported uniformly within each region. We support each other collectively to assist in team development cross training and execution of program activities.
Reports to: Senior Manager Marketing Programs and Customer Education
Responsibilities:
- Provide daily customer service support to sales teams and program members
- With guidance from manager support annual program marketing plans and the execution of those plans
- Promote training opportunities and manage training records in Salesforce for easy visibility and tracking
- Build relationships with key program members to stay connected to opportunities and market dynamics
- Build relationships with internal stakeholders to support strategies for the NPI Program
- Support day to day NPI Program execution to include training records point of sale warranty and Design/Win processing
- Develop process and cadence to manage program requests most efficiently
- Support day to day membership requests through the NPI Inbox alongside NPI Program Manager
- Support Channel program and event initiatives as defined by manager
- Maintain a comprehensive understanding of Client Optical Communications products and solutions their applications and value
Travel Requirements: Not applicable
Hours of work/work schedule/flex-time: 40 hours
Required Education & Experience:
- BS/BA in marketing communications or equivalent
- 2-years customer service marketing or equivalent preferred
- Work with and learn software and cloud applications
Required Skills:
- Planning and organizing
- Process driven
- Demonstrate critical and analytic thinking with outstanding organizational skills
- Strong interpersonal skills
- Customer focused with ability to manage challenging customers with professionalism
- Data gathering and analysis
- Strong problem-solving skills and attention to detail
- Ability to work independently and in cross functional teams
- Flexibility
Desired Software Skills:
- Microsoft platforms
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full-time
Key Skills
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