Customer Care Coordinator
Customer Care Coordinator
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
Category
Customer Care/Customer Service
Job Location
El Paso Texas
Position Type
Full-Time/Regular
By joining client you will be a part of the nations leading provider of Complex Rehabilitation Technology. client is helping thousands of people with individually configured medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds backgrounds and experiences and we are committed to cultivating an inclusive work environment based on open dialogue active listening and ongoing definitive actions.
Job Purpose
Receives and implements new equipment requests determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through clients order processing system.
Key Responsibilities
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Care/Customer Service
Job Location
El Paso Texas
Position Type
Full-Time/Regular
By joining client you will be a part of the nations leading provider of Complex Rehabilitation Technology. client is helping thousands of people with individually configured medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds backgrounds and experiences and we are committed to cultivating an inclusive work environment based on open dialogue active listening and ongoing definitive actions.
Job Purpose
Receives and implements new equipment requests determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through clients order processing system.
Key Responsibilities
- Assists customers with new equipment requests obtains demographics enters and maintains accurate data in order processing system while progressing orders through to completion.
- Verifies insurance/funding eligibility and benefits communicates to customers their financial responsibility obtains prescriptions and any other medical documentation necessary to obtain funding.
- Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
- Responds to customer inquiries requests and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
- Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
- Coordinates scheduling of ATPs and seating technicians for evaluations and adjustments requests.
- Meets all set productivity and performance standards
- Participates in New Equipment department initiatives to continually improve department results.
- Other duties as assigned by manager
- Utilize client Leadership Principles to perform job with integrity compliance and values consistent with clients mission.
- Adhere to employee or customer confidentiality and comply with clients policies and federal regulations.
- Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
- High school diploma or general education degree (GED) or equivalent combination of experience and education.
- Minimum one year of customer service experience.
- Strong communication skills both written and verbal
- Strong listening organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly assess a situation and make a sound decision.
- Ability to provide best-in-class customer service
- Working knowledge of service order processing experience
- Knowledge of complex rehab equipment and products
- Prior experience working in durable medical equipment industry
- Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
- Knowledge of MS Word Excel PowerPoint and Outlook
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent use of hands wrists fingers associate with computer equipment.
- Prolonged periods of time working at a desk and/or on a computer.
- Occasionally move and reach with arms and hands.
- Ability to communicate effectively.
- Ability to work overtime as needed.
Employment Type
Full-time
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