Sales Engineer
Sales Engineer
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Job Description
Who we are
We are a team of passionate and dedicated individuals building easy-to-use software delivering amazing user experiences best-in-class functionality and enterprise scalability. Our software brings assets under control and helps organizations across education event management AV media production engineering construction healthcare manufacturing rental and transportation industries improve their profitability and simplify their operations.
Some of our amazing customers include Amazon BBC Buzzfeed CNN Disney Fox Sports Intel NASA Netflix Polycom Petronas SNAP Styker 3M and Harvard Medical School.
Position Overview
Part technical ninja part consultant sales engineers help customers and partners realize the full potential of our solution during the pre-sales cycle. This requires a strong understanding of what is possible with our suite of asset tracking applications and building key relationships with both technical and business decision-makers to drive adoption and create solutions that translate that into improved profitability simplified operations and resolved pain points for our customers and partners.
Responsibilities
Conduct a thorough discovery process
Provide timely and responsive technical advice support and product education for sales opportunities
Build and deliver technical presentations demos and proof of concept trials
Engage with the technical contacts within the customer and partner organizations to build relationships and ensure product adoption from pre-sales and beyond
Offer best practice recommendations on how to configure and use the software based on customer workflow needs and pain points
Own and respond to RFP inquiries with assistance from Sales and Customer Success
Assist with implementation and customer acceptance
Capture and convey feature requests enhancements and bugs to the Product and Development teams
Provide onboarding and technical training to partners and the sales organization to ensure proper levels of product and technical knowledge are maintained
Minimum Requirements
Ability to overcome objections and provide appropriate sales positioning
3 years of sales engineering experience with a SaaS product
Working knowledge of IT infrastructure networking and service management
Experience with JamF In Tune SCCM is a plus
Plus if you have inventory or asset management experience
Able to establish rapport trust and credibility with technical and non-technical audiences
Passionate about helping customers succeed with our software solutions
Ability to problem-solve troubleshoot and debug issues
Excellent verbal and written communication skills. You know what to say and how to say it
Keen attention to detail
Employment Type
Full-Time
