Services Engagement Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

• Genesys

• 8123

• CX

Genesys

Services Engagement Director - Japan

The Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives.

This position requires a person who has the ability to recognize opportunities along with the sales experience to successfully negotiate and close deals.

What you will do:

The Services Engagement Director is responsible for implementing Professional Services business development strategy identifying new business opportunities maintaining key relationships and negotiating and closing business deals.

This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

In this role the primary responsibilities include (but are not limited to):

• Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams

• Pursue sales leads and prospective clients

• Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services

• Build client relationships delivering presentations and proposals

• Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals

• Generate pipeline of services orders to attain financial objectives

You have been there and done this

• Bachelors degree in Business or related field

• Minimum 8-12 years in a business setting with at least 3 years of experience in a customer-facing sales role in a business solutions telecommunications environment

• Ability to work effectively both individually and with a team

• Strong leadership interpersonal and presentation skills and excellent written and verbal communication skills

• Proven success in sales lead generation acquisitions and relationship management.

• Able to influence thinking or gain acceptance of others in sensitive situations

• Ability to travel as required. Travel to customers and deliver presentations

• Languages: Native level Japanese Business level English

Preferred Qualifications

• Cloud business experience

• Knowledge in CX Contact Centers and voice platforms

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to workin Japan.

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If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.