Service Head - Lithium-ion Battery (Pan India)
Service Head - Lithium-ion Battery (Pan India)
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Job Description: Service Head - Lithium-ion Battery (Pan India)
Position Title: Service Head - Lithium-ion Battery
Base Location: Pune (Managing Pan India Service)
Department: Service & Support
Job Summary: The Service Head for Lithium-ion Batteries will lead the technical service operations across India ensuring the highest standards of after-sales service warranty management and technical support. This role will involve direct interaction with OEMs managing service teams and ensuring timely resolutions of technical issues while maintaining optimal Turnaround Time (TAT) for service requests.
Key Responsibilities:
1. Leadership & Management:
- Lead and manage the technical service team for lithium-ion batteries across India.
- Develop and implement service strategies to enhance customer satisfaction and operational efficiency.
- Train mentor and develop service staff to ensure high levels of technical expertise and customer service.
2. Technical Support:
- Serve as the primary point of contact for technical queries from service teams and customers.
- Resolve complex technical issues by providing expert advice and solutions.
- Collaborate with OEMs to stay updated on product features technical specifications and troubleshooting techniques.
3. After-Sales Service & Warranty Management:
- Oversee the warranty process ensuring adherence to policies and procedures.
- Analyze warranty claims and trends to identify areas for improvement and implement corrective actions.
- Ensure effective communication with customers regarding warranty issues and service updates.
4. Performance Monitoring:
- Establish and monitor key performance indicators (KPIs) related to service delivery including TAT customer satisfaction scores and warranty metrics.
- Prepare and present regular reports on service performance to senior management.
5. Customer Interaction:
- Directly engage with customers and OEMs to resolve technical calls and service requests.
- Foster strong relationships with clients addressing their needs and feedback promptly.
- Conduct regular site visits and service audits to ensure compliance with service standards.
6. Process Improvement:
- Identify and implement process improvements to enhance service efficiency and customer experience.
- Stay abreast of industry trends and best practices to drive innovation in service delivery.
Qualifications:
Education: Bachelors degree in Engineering (Electrical/Electronics/Mechanical) or a related field; MBA preferred.
Experience: Minimum 8 years of experience in technical service management preferably in the battery EV or electronics industry with at least 3 years in a leadership role.
Technical Skills: Strong understanding of lithium-ion battery technologies troubleshooting and repair processes.
Interpersonal Skills: Excellent communication and interpersonal skills; ability to build strong relationships with customers and OEMs.
Analytical Skills: Strong problem-solving and analytical abilities with a data-driven approach to decision-making.
Travel: Willingness to travel extensively across India as required.
Preferred Skills:
Experience with service management software and CRM systems.
Knowledge of regulatory requirements related to battery safety and performance.
Previous experience in warranty management and claim processes.
What We Offer:
Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
A collaborative and innovative work environment. Website:
Employment Type
Full-time
Key Skills
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