Senior Project Manager, Professional Services

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.

Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.

Learn more about us on our company page.

Where We Work

Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Trkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.

About this Role

Reporting to the Senior Manager Project Management Services youre a strong customer-first advocate. Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching Udemys solutions quickly and successfully to drive impact throughout our customers organizations.

Heres what youll be doing:

• Project Resource and Risk Management: Lead and oversee time-bound customer-facing projects from initiation to closure. This includes effectively managing project scope schedule budget resource planning risks dependencies and close-out. Prioritize clarity and simplicity to accelerate time to value for our customers.

• Cross-Functional Collaboration: Foster strong relationships with key stakeholders within Customer Success Sales Content Product Engineering and Marketing to create coordinated project plans and align these plans with customer expectations.

• Stakeholder Communication: Demonstrate clear and effective communication skills when interacting with both Udemy and customer management. Keep them informed about project plans status updates and any critical issues that may arise. When necessary escalate urgent matters appropriately and work closely with customer project stakeholders to drive timely resolutions.

• Sales and CS Services Evangelist: Act as an evangelist for services assisting Sales and CS with selling ensuring Sales and CS understand our offerings and can articulate the value of PS and ultimately increasing PS attachment rate and progress account influence and growth.

• Continuous Improvement: Support establishment and adoption of project management frameworks documentation tools and best practices. Identify areas for improvement and providing feedback to continuously improve our project management methodology the tools we use and how we communicate at Udemy

Were excited about you because you have:

• 5 years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions

• Demonstrated history in project management and change management working with large organizations with a proven ability to complete projects according to outlined scope budget and timeline

• The ability to develop and maintain a passion for the customers vision with our internal team.

• Demonstrated experience working with 10-15 large enterprise-level customers at a time where organizational complexity can introduce risk

• Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.

• Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful project delivery

• Fluent in English

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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