LCL Operations Agent
LCL Operations Agent
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Job Description
operational efficiency and customer satisfaction.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
We offer
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Key responsibilities
Ensure the IOP SOP and KPI are strictly complied with and all operations are smoothly handled in cost effective manner.
Execute process efficiency improve complaint resolution timeliness optimize by challenging business rules/limitations and improve end-to-end service delivery to customers
Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Ensure alternatives provided are aligned with rules and regulation including local policies
Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience
Collaborate with customers Procurement and LCL Product
Understand customers real needs handle customers expectations and ensure professional customer service level.
Handle system updates and customer requests in accordance with defined processes
Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customer
Share best practices and knowledge
Geographically covers the products in SEA
Were looking for
Proactive attitude and dedication to achieve ambitious goals.
Willingness to learn and can-do attitude.
Ability to work independently with commitment teamwork spirit sense of Responsibility
Strong interpersonal skills and communication skills.
Clear logic and analytical skills with good sense of whole picture.
Good command of written and spoken English skills.
Familiar with INCOTERMS STC Customs Documentation HS Code and import/export processes.
Familiar with Trade Compliance HSS Environmental Compliance
Experience with Cargowise/CW1 highly require for the job
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
