Area Head UK&I, Technology, Customer and Operations

Opportunity

At Maersk we are on a revolutionary journey to simplify global trade which will give us the chance to offer a major impact on the world economy and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers supply chain through global end-to-end solutions. We count on our diverse people to make it happen.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

What We Offer

This is an exciting career opportunity in an international challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.

Job Description:

The Area Head of Technology Customer & Operations (TCO) will establish close and integrate ties with operating business units by defining the strategy for implementing WMS/TMS applications and integration to help the business improve efficiencies reduce costs and support business growth as well as supporting effective day to day running of all operations through capacity alignment team enablement and business engagement.

Specific Responsibilities:

• Manage project pipeline from the Maersk Contract Logistics business to ensure TCO colleagues are adequately staffed-up to align with required timelines
• Attend any business review meetings with potential new or existing customers and gather/understand/follow-up areas of concern and improvement
• Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
• Develop the TCO team to upskill them
• Co-ordinate with global teams and extended Maersk colleagues to support any necessary WMS development or customisation
• Work with Platform Product Owner and other internal teams to ensure the smooth operation of IT services and infrastructure
• Ensure Technical KPIs are maintained across change and support
• Review existing implementations to find any improvement opportunities
• Establish and maintain change control incident and escalation procedures Act as communicator and escalation point during major incidents
• Support any system migrations and upgrades
• Work collaboratively with Business Development teams as a Tech representative for new business opportunities
• Provide IT key account management services to business critical customers per business need
• Support with the maintenance of third-party contracts working alongside both MCL Tech and procurement teams per business need Ensure the quality and cost-effectiveness of outsourced IT services.
• Continuously seek opportunities for process improvement cost savings and innovation.
• Foster a collaborative environment for team members and peers promoting strong engagement.

Person Specification:

• Significant Experiencing Implementing managing and supporting Warehouse Management Systems and daily work using Bl analysis tools.
• Experience managing and developing high performing teams.
• Business knowledge of supply chain execution in the following verticals -
• Distribution centre services in warehouse operations and Contract Logistics. Transport Management
• Experience in organising and managing major IT projects such as system updates migrations upgrades outages (Certified project manager an added advantage)
• Track record of delivering high engagement within teams
• Experience in MS SQL or any SQL language will be an added advantage
• Experience of agile tools and ways of working is desirable

What we offer:

• 25 days annual leave with the option to buy or sell 5 days
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our Benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles we also offer short-term incentives to recognise appreciate and reward your work for delivering outstanding results.

#LI-SM2 #LI-HYBRID

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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