Ticketing and Operations Coordinator

Pensacola, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Pensacola Ice Flyers are seeking a detail-oriented and highly motivated Ticketing and Operations Coordinator to support game day operations ticket sales corporate partnership fulfillment. This full-time position plays a key role in providing an outstanding fan experience both during games and throughout the season and reports to the Director of Marketing and Operations.

Key Responsibilities:

Drive group ticket sales through outreach to schools businesses non-profits and other organizations.
Assist in managing all aspects of game day operations including fan engagement activities promotions and event logistics.
Contribute to the strategic planning of theme nights revenue-generating initiatives in-game entertainment and community outreach programs.
Support corporate sales efforts by helping secure and fulfill corporate ticket packages and hospitality offerings.
Ensure accurate and timely fulfillment of all corporate sponsorship deliverables related to in-game experiences and ticketing.
Coordinate ticketing elements for special events including group nights promotional nights and community appearances.
Work closely with the marketing and sales teams to align ticketing efforts with broader promotional campaigns.
Maintain detailed records of ticket sales group sales contacts and sponsorship fulfillment activities.
Provide exceptional customer service to all ticket buyers group leaders and corporate clients.
Assist in planning and executing off-site events designed to drive ticket sales and enhance community presence.
Help manage game day staff during game nights and special events as needed.
Adapt to changing business needs by taking on new tasks and opportunities as assigned.

Qualifications:

Bachelors degree in Sports Management Business Marketing Communications or a related field preferred.
12 years of experience in ticket sales event operations or a related field preferably in sports or live entertainment.
Strong organizational communication and customer service skills.
Ability to multi-task stay organized and thrive in a fast-paced environment.
Proficiency with ticketing systems (experience with Ticketmaster Archtics or similar is a plus).
Ability to commit to all Ice Flyers game days and special events with a flexible schedule that includes nights weekends and holidays during the season.
Self-starter who is comfortable both working independently and collaborating with a team.

Preferred Skills:

Event planning or event management background.
Prior group sales or corporate sales experience.
CRM software experience
Passion for sports and community engagement.

Compensation and Benefits:

Salaried full-time position
Available medical benefits include major medical telehealth dental and vision
Position is available immediately

The Pensacola Ice Flyers are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.

Required Experience:

The Pensacola Ice Flyers are seeking a detail-oriented and highly motivated Ticketing and Operations Coordinator to support game day operations ticket sales corporate partnership fulfillment. This full-time position plays a key role in providing an outstanding fan experience both during games and th...

Key Responsibilities:

Drive group ticket sales through outreach to schools businesses non-profits and other organizations.
Assist in managing all aspects of game day operations including fan engagement activities promotions and event logistics.
Contribute to the strategic planning of theme nights revenue-generating initiatives in-game entertainment and community outreach programs.
Support corporate sales efforts by helping secure and fulfill corporate ticket packages and hospitality offerings.
Ensure accurate and timely fulfillment of all corporate sponsorship deliverables related to in-game experiences and ticketing.
Coordinate ticketing elements for special events including group nights promotional nights and community appearances.
Work closely with the marketing and sales teams to align ticketing efforts with broader promotional campaigns.
Maintain detailed records of ticket sales group sales contacts and sponsorship fulfillment activities.
Provide exceptional customer service to all ticket buyers group leaders and corporate clients.
Assist in planning and executing off-site events designed to drive ticket sales and enhance community presence.
Help manage game day staff during game nights and special events as needed.
Adapt to changing business needs by taking on new tasks and opportunities as assigned.

Qualifications:

Bachelors degree in Sports Management Business Marketing Communications or a related field preferred.
12 years of experience in ticket sales event operations or a related field preferably in sports or live entertainment.
Strong organizational communication and customer service skills.
Ability to multi-task stay organized and thrive in a fast-paced environment.
Proficiency with ticketing systems (experience with Ticketmaster Archtics or similar is a plus).
Ability to commit to all Ice Flyers game days and special events with a flexible schedule that includes nights weekends and holidays during the season.
Self-starter who is comfortable both working independently and collaborating with a team.

Preferred Skills: